988 Chat - Text Specialist, Wed to Sat 8pm - 12 am (16 hours)

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, EEO, etc. Must preserve all substantive info. Must not invent or summarize away detail. Must not include sections with filler like "commensurate with experience". Must not create Pay/Schedule/Benefits unless posting actually states them. Let's parse the posting: - "You Must Reside In NY State." That's a requirement. - "Shift Differentials Include +$5/hour for all weekend hours +$2/hour for other 11pm–7am hours" This is pay info (shift differentials). So we have pay info. - The description: "The 988 Chat & Text Specialist handles incoming chats and texts from individuals experiencing a suicidal or mental health crisis. This role is vital in providing active listening, collaborative problem solving, and safety planning to those in need. The 988 Chat & Text Specialist is part of a dedicated team that aims to offer compassionate, non-judgmental, and confidential support to those in crisis, helping to save lives and promote mental well-being. A successful 988 Chat & Text Specialist knows the importance of empathy, cultural competency, and connection to help visitors develop a plan to manage current and future crises." That's about the role. - Duties and Responsibilities: list of duties. - Education Requirements: "High school diploma required; Associates in Human Services or related field, strongly preferred." - Knowledge and Skills Needed to Perform Effectively in this Position: list of skills. - Additional Requirements: includes training, ASIST, attendance, punctuality, work schedules, holidays, weekends, essential staff, etc. - Physical Dimensions: sitting at computer etc. We need to map to sections: About the role (maybe summary), Responsibilities (duties), Requirements (maybe education + residency?), Qualifications (maybe education?), Skills (knowledge and skills), Benefits (maybe shift differentials? Actually shift differentials are pay, not benefits. Benefits could be none mentioned. So we should not create Benefits unless present. Pay: shift differentials. Schedule: mention work schedules determined based upon call volume trends, working some holidays and weekends, essential staff, etc. So we have schedule info. We must not create sections with filler. So we need to decide which sections to include. Potential sections: - About the role: we have description paragraph. - Responsibilities: list of duties. - Requirements: could include "You Must Reside In NY State." plus maybe education? But education could be Qualifications. Let's follow typical: Requirements could be mandatory items (residency, education, training). Qualifications could be preferred qualifications (Associate degree). Skills could be knowledge and skills. - Pay: shift differentials. - Schedule: work schedule info. - Benefits: none mentioned, so omit. We must not create sections with placeholder text like "not specified". So we only include sections with actual content. Now we need to format using

for each section heading, then content:

for prose,

• for lists. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all details from the posting, but we can reorganize into sections. We must not repeat job title as heading. So no heading for "988 Chat & Text Specialist". Already not. We must not put Job ID/requisition numbers as headings; none present. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting does not seem to have those, but we should ensure we don't include any. Now let's extract content. First, "You Must Reside In NY State." That's a requirement. Shift differentials: "+$5/hour for all weekend hours +$2/hour for other 11pm–7am hours". That's pay. Now the description paragraph about role: we can put under About the role. Duties and Responsibilities: list items: - Respond to incoming 988 chat and texts via the Unified Platform, with compassion and in accordance with the organization’s training and scope - Place outbound messages and followup texts as scheduled - Provide emotional and crisis intervention support, using established protocols to deescalate and make appropriate connections to community safety net programs - Complete suicide screenings, assessments, and safety plans for all 988 contacts in accordance with 988 Lifeline Suicide Safety Policy - Assess visitors' needs, navigate webbased databases, and provide appropriate information and referrals to appropriate community resources, as needed - Provide support with contacting emergency services for visitors requiring emergency assistance - Document all interactions in an accurate and timely manner, ensuring all relevant information is recorded - Regularly achieve a satisfactory or above rating on monitored chat and text interactions - Meet call center performance metrics, as defined by agency and accrediting bodies - Uphold confidentiality and adhere to ethical guidelines while handling sensitive information - Attend agency and division staff meetings and approved professional development opportunities to remain knowledgeable about best practices, policies, and protocols - Perform additional responsibilities as they develop and are assigned Education Requirements: "High school diploma required; Associates in Human Services or related field, strongly preferred." Knowledge and Skills Needed to Perform Effectively in this Position: list: - Strong empathy, active listening, communication, teamwork, and interpersonal skills - Excellent verbal and written communication skills, with the ability to convey information clearly and compassionately - Comfort with conversations related to mental health and suicide and ability to collaboratively explore visitor needs and make community safety net connections - Ability to work under pressure and handle high volumes while maintaining a calm demeanor - Proficiency in using computer systems and databases for documentation and resource navigation - Function autonomously and exercise good judgment and decisionmaking skills, particularly during crisis situations - Quickly adjust to rapidly changing situations and environments and demonstrate flexibility in handling various types of crises - Efficiently manage multiple tasks simultaneously, including answering chats/texts, documenting information, and coordinating with partnering agencies - Work closely with team members and supervisors to ensure seamless operations Additional Requirements: - Successful completion of standardized training program within scheduled timeframe, as determined by Inform USA and American Association of Suicidology accreditation standards - Completion of Applied Suicide Intervention Skills Training (ASIST) - Strong attendance and punctuality able to consistently show up on time and work full scheduled shifts and ability to provide advanced notice for time off requests - Work schedules are determined based upon call volume trends. This position requires working some holidays and working weekends (most staff work Saturday or Sunday, and some work both days of the weekend). This position is designated as essential staff. Essential employees perform work involving the safety of human life or the protection of property. Due to this designation, you will be required to report to work for your regular shift in the event the business office is closed due to an emergency. This is a condition of your employment. Physical Dimensions: - Sitting at a computer for long periods of time; entering data; listening & conveying support through chat and textbased interactions - All requirements are subject to possible modification to reasonably accommodate individuals with disabilities We need to decide where to put Physical Dimensions. Could be part of Requirements or maybe a separate section? The allowed headings are limited to those list; Physical Dimensions not in list, so we should incorporate into existing sections, maybe under Requirements or Qualifications. Since it's about physical abilities, could be part of Requirements. We'll include it under Requirements as a bullet list. Now we need to avoid duplication. Ensure we don't repeat same info. Now decide sections: - About the role: description paragraph. - Responsibilities: list of duties. - Requirements: includes residency, education (high school diploma required; associate preferred?), training completion, ASIST, attendance/punctuality, physical dimensions, maybe essential staff? Actually essential staff is schedule-related. Could be under Schedule. - Qualifications: maybe Associate degree preferred? But we already put education in Requirements. Could separate: Requirements = mandatory (residency, high school diploma, training, ASIST, attendance). Qualifications = preferred (Associate degree). Skills = knowledge and skills list. - Pay: shift differentials. - Schedule: work schedule info (determined by call volume, holidays, weekends, essential staff). - Benefits: none, omit. Now we must ensure we don't create sections with filler. All have content. Now we need to output HTML fragment only. Let's craft. Section About the role:

  About the role

  The 988 Chat & Text Specialist handles incoming chats and texts from individuals experiencing a suicidal or mental health crisis. This role is vital in providing active listening, collaborative problem solving, and safety planning to those in need. The 988 Chat & Text Specialist is part of a dedicated team that aims to offer compassionate, non-judgmental, and confidential support to those in crisis, helping to save lives and promote mental well-being. A successful 988 Chat & Text Specialist knows the importance of empathy, cultural competency, and connection to help visitors develop a plan to manage current and future crises.

  Responsibilities:

  Responsibilities

  • Respond to incoming 988 chat and texts via the Unified Platform, with compassion and in accordance with the organization’s training and scope
  • Place outbound messages and followup texts as scheduled
  • Provide emotional and crisis intervention support, using established protocols to deescalate and make appropriate connections to community safety net programs
  • Complete suicide screenings, assessments, and safety plans for all 988 contacts in accordance with 988 Lifeline Suicide Safety Policy
  • Assess visitors' needs, navigate webbased databases, and provide appropriate information and referrals to appropriate community resources, as needed
  • Provide support with contacting emergency services for visitors requiring emergency assistance
  • Document all interactions in an accurate and timely manner, ensuring all relevant information is recorded
  • Regularly achieve a satisfactory or above rating on monitored chat and text interactions
  • Meet call center performance metrics, as defined by agency and accrediting bodies
  • Uphold confidentiality and adhere to ethical guidelines while handling sensitive information
  • Attend agency and division staff meetings and approved professional development opportunities to remain knowledgeable about best practices, policies, and protocols
  • Perform additional responsibilities as they develop and are assigned
  Requirements: We need to include residency, high school diploma required, training completion, ASIST, attendance/punctuality, physical dimensions. Let's list: - Must reside in NY State. - High school diploma required. - Successful completion of standardized training program within scheduled timeframe, as determined by Inform USA and American Association of Suicidology accreditation standards. - Completion of Applied Suicide Intervention Skills Training (ASIST). - Strong attendance and punctuality: able to consistently show up on time and work full scheduled shifts; ability to provide advanced notice for time off requests. - Physical requirements: sitting at a computer for long periods of time; entering data; listening & conveying support through chat and text-based interactions. - All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. We could also include associate degree? That's preferred, maybe under Qualifications. Thus Requirements section:

  Requirements

  • Must reside in NY State.
  • High school diploma required.
  • Successful completion of standardized training program within scheduled timeframe, as determined by Inform USA and American Association of Suicidology accreditation standards.
  • Completion of Applied Suicide Intervention Skills Training (ASIST).
  • Strong attendance and punctuality: able to consistently show up on time and work full scheduled shifts; ability to provide advanced notice for time off requests.
  • Physical requirements: sitting at a computer for long periods of time; entering data; listening