988 Text and Chat Supervisor (11851)
About the role
Lead with Compassion. Support the Team. Strengthen Crisis Response.
Opportunity
CarePoint Response is seeking an experienced and compassionate 988 Text & Chat Supervisor to provide real-time leadership and support to counselors delivering crisis intervention through the 988 Suicide & Crisis Lifeline. This frontline leadership role is responsible for supervising Text and Chat counselors during assigned shifts, providing guidance during complex and high-risk situations, monitoring service quality, supporting staff development, and ensuring individuals experiencing emotional distress or suicidal crisis receive immediate, confidential, trauma-informed support.
Qualifications
- Educational Requirements: Bachelor’s degree in Counseling, Psychology, or a related field; or a bachelor’s degree with equivalent crisis experience.
- Experience Requirements: 2+ years of experience in crisis intervention or mental health services. 1+ year of supervisory or leadership experience.
- Skills & Competencies: Excellent written communication skills, strong crisis intervention and de-escalation abilities, ability to provide effective real-time guidance to crisis counselors, ability to manage complex and high-pressure operational demands, strong problem-solving and decision-making skills, proficiency with digital communication platforms and electronic documentation, ability to maintain professionalism and composure in crisis-related situations, commitment to ethical, person-centered, and trauma-informed decision-making, bilingual skills preferred.
Schedule & Work Environment
Remote Position: This position requires reliable internet connectivity and a private, quiet workspace.
Equipment Provided: Laptop and headset are provided.
24/7 Crisis Operations: Candidates must be available for flexible scheduling, including evenings, overnights, weekends, and holidays.
Some on-site training may be required.
All employees must adhere to HIPAA and organizational confidentiality requirements.