911 Telecommunicator I

About the role

The duties listed below are not all of the duties that may be assigned but are those that are considered as essential for an employee to perform.

Responsibilities

• Answers emergency and non-emergency calls for service.
• Ascertains the nature of assistance requested.
• Verifies location and enter in CAD system.
• Provides CPR, First Aid or other pre-arrival instructions.
• Enters scene safety information in CAD pertaining to weapons, domestic situations, hazardous materials, etc.
• Operates department radio systems.
• Assigns/dispatches calls.
• Updates unit status in CAD.
• Provides updates to units and records dispositions.
• Receives radio request for action and notifications.
• Relays information and records notes in CAD.
• Records and runs NCIC information when requested such as missing persons, stolen vehicles, stolen plates, wanted person, send administrative messages to out of county agencies regarding warrants, wanted persons, etc.
• Utilize CAD interface (DCI) to run license tag information, drivers' information and wanted.
• Check guns for wanted and warrant checks via e-Warrants, etc.
• Perform locate when needed.
• Assist other dispatch personnel with their radio channel responsibilities during high-volume events or conditions.
• Keep current on all policies and procedures.
• Review training documents in PowerDMS.
• Check emails daily.
• Participate in training sessions.
• Promote positive attitude and good working relationships with team members.
• Assist other departments and outside agencies as necessary.

Requirements

• Graduation from an accredited high school or GED equivalency.
• At least 18 years of age.
• US citizenship and meet authorizations set forth by the Department of Criminal Information for certification.
• Sufficient visual acuity and color perception to read and interpret multiple computer monitor displays.
• Sufficient range of motion, dexterity and hand-eye coordination to efficiently operate multiple keyboards and CRT workstations.
• Clear, concise speaking voice for transmission over the radio.
• Good communications and computer skills.
• Ability to hear and comprehend both telephone callers and radio voice communications.
• Subject to a 12‑month probationary period.
• Must pass a thorough criminal history background investigation, drug screening, audiogram test, visual test, medical physical, psychological and polygraph test prior to employment.
• Bilingual candidates are encouraged to apply.

Qualifications

• Certification by the NC Dept. of Crime Information.
• Medical Priority Emergency Medical Dispatcher certification.
• Emergency Fire Dispatch Certification.
• CPR certification through the American Red Cross.

Skills

• Strong communication and interpersonal skills.
• Proficiency with computer systems and radio equipment.
• Ability to maintain a positive attitude and foster teamwork.

Schedule

Must be able to work 12‑hour shift schedules, including nights, weekends and holidays. Personnel are subject to ordered overtime and standby scheduling.