911 EMS Dispatcher

Overview The Communications Specialist receives and processes emergency and non-emergency requests for ambulance service, including interfacility transport requests and 911 calls handled by the assigned Communications center. The position gathers complete and accurate information, identifies the requested level of service and priority, enters calls into CAD, and communicates essential details to the Dispatcher and other appropriate personnel. At Jacksonville and Louisville, 911 responsibilities are limited to receiving and accurately entering the information required for processing; this position does not perform Emergency Medical Dispatch. Why Choose AmeriPro At AmeriPro Health, you are at the heart of everything we do! Thrive here with industry-leading pay from day one, comprehensive benefits, clear career pathways, on-going training, and a supportive environment where your expertise is valued. Powered by innovative, cutting-edge technology and state-of-the-art ambulances, you will have the tools to focus on what matters saving lives and shaping the future of healthcare. Join AmeriPro and be part of a forward-thinking team redefining EMS through innovation and a relentless commitment to excellence! Compensation & Benefits AmeriPro supports you and your family by offering a comprehensive and competitive health and well-being benefits program. Competitive compensationPersonal Time Off starting at 2 weeks and increasing with tenureExpansive Benefits package to include Medical, Dental, Vision, Short-term Disability, Life, Accident and Critical Illness and Hospital IndemnityEmployer paid Basic Life and AD&DEmployer $600 contribution to HSA with an HDHP401(k) Employer Match of 50% up to first 6% of eligible compensationEmployee Assistance Programs (EAP)$5,000 Tuition Reimbursement for Professional DevelopmentOpportunities for career AdvancementFlexible Scheduling Options Key Responsibilities Answer and prioritize emergency and non-emergency calls.Dispatch crews and monitor their routes and status.Provide pre-arrival instructions and crisis intervention.Communicate critical details to ambulance crews.Operate multi-line phone and radio systems.Enter call data into the CAD system and maintain records.Verify and input insurance information accurately.Work flexible shifts, including nights, weekends, and holidays. Physical Requirements Regularly required to use hands to type; regular hearing and speaking Required to sit for periods at a timeSpecific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus Qualifications Minimum six (6) months experience in customer service or other direct customer contact work requiredMinimum six (6) months call center experience in a fast-paced work environment requiredMust have or be able to pass the EMD program within 1 - 3 months of hire and maintain certification during employment.Proficiency in Computer-Aided Dispatch (CAD) systems or a strong aptitude for learning relevant technology.Strong typing skills with data entry experience.Thorough understanding of emergency procedures, protocols, and guidelines.Proficiency in oral and written English communication with the ability to comprehend and follow verbal and written instructions.Exceptional organizational skills with the ability to multitask effectively in high-pressure situations.Strong active listening and interpersonal communication skills.Sound judgment, critical thinking, and decision-making abilities.Adaptability and flexibility to meet operational needs. Certification & Licensure Requirements High school diploma, GED, or equivalent qualification Equal Opportunity Employer Statement It is the policy of AmeriPro Health to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran or military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. AmeriPro Health supports veterans, provides reasonable accommodations for individuals with a disability. We maintain a workplace is committed to maintaining a workplace free from harassment/retaliation. #AmeriPro 0600-1800 Cali 12