911 Dispatcher I - Lateral

About the role

Performs a variety of working level technical duties involving the use of communications equipment to gather and record necessary information, and to dispatch police, fire and emergency personnel in response to emergency and assistance calls for service.

Works under the general supervision of the Shift Supervisor. This is a full-time position with irregular work hours and schedules, including daytime and nighttime hours, weekends, and holidays.

Responsibilities

• Dispatches for multiple public safety agencies, including law enforcement, fire, and EMS, at the local, state, and federal levels.
• Operates a Computer Aided Dispatch (CAD) system and other public safety communications computer software.
• Operates telephone, radio, and paging systems.
• Receives emergency and non-emergency calls and obtains essential information through structured, policy based interrogation.
• Makes initial assessment of the nature and urgency of the call.
• Makes decisions regarding agency resources and appropriate response.
• Provides vital information to caller and responding units.
• Communicates with public safety personnel via phone, radio, and in person.
• Monitors the location and maintains accurate status of law enforcement, fire, and EMS units.
• Queries multiple databases to obtain relevant information.
• Enters data and performs transactions in local, state and federal databases.
• Maintains current wrecker information and dispatches when requested.
• Maintains confidentiality with information obtained through employment with the District.
• Follows all District policies and operating procedures, and local, state and federal regulations applicable to the job.

Requirements

• Meet all minimum qualifications of the Emergency Dispatcher Trainee position.
• Successful completion of the District's Emergency Dispatcher Trainee program.
• Hold current certifications for Peace Officer Standards and Training Dispatcher, Emergency Medical Dispatcher, UCJIS User, CPR and other certifications the District deems necessary for the position.

Skills and Abilities

Must have excellent problem-solving skills and possess the appropriate level of technical aptitude to operate all equipment used in the job.

Ability to successfully complete a District approved training program.

Must be able to actively listen to multiple inputs, properly analyze information, and act accordingly; follow verbal and written instructions; and establish and maintain effective working relationships in the workplace.

Work Environment and Physical Demands

This job normally operates indoors in a professional office environment. Outdoor operations may be required for special events or in emergency situations.

While performing the duties of this job, the employee is frequently required to sit or stand for extended periods of time, reach with arms and use hands and fingers to handle equipment and controls, and occasionally lift and/or move up to 25 pounds.

Specific vision, hearing and speech abilities required by this job include: Ability to see fine detail and adjust focus. Ability to clearly hear phone and radio traffic of varying volume levels through use of a headset. Ability to speak in a clear, concise, and timely manner.

Benefits and Compensation

WAGE: $24.80 (Shift Differential may be added)

BENEFITS: Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness