911 Dispatcher - EMT/Paramedic

Responsibilities

• Receives and processes incoming and outgoing telephone and radio communication.
• Differentiates between routine and priority messages, and initiates and follows through on responses as required in a prompt, professional, and caring manner.
• Maintains confidentiality and abides by all HIPAA and patient privacy policies and regulations.
• Complies with all local, state, and federal laws, regulations, and guidelines.
• Records all requests for service through handwritten and computer entries.
• Processes requests for 9-1-1 services, including providing emergency medical call screening, and pre-arrival instructions.
• Dispatches units employing radio, telephone, or other equipment provided, following established protocols.
• Captures and maintains records of outsourced service requests.
• Escalates concerns and complaints related to outsourced service requests to the chain of command promptly.
• Maintains the status and location of all units and personnel at all times.
• Manages resource requests for large-scale incidents when requested.
• Communicates with and responds to requests from other dispatch centers.
• Communicates and documents all relevant information between the prehospital providers and receiving facilities.
• Maintains hospital diversion logs and provides notifications to stakeholders when appropriate.
• Troubleshoots all communications equipment problems and notifies the appropriate service agency for repair.
• Validates documentation (e.g., PCS forms) by established protocols.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 3 years of experience in dispatching law enforcement, fire department, or EMS services.
• Working knowledge of the radio system and its components.
• Working understanding of radio broadcast procedures.
• Familiarity with FCC Rules and Regulations.
• Familiarity with computer-aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.