911 Dispatcher

JOB REQUIREMENTS

To provide dispatch services for law enforcement, emergency medical services, fire departments, and an emergency telephone answering point. Currently hiring Part-Time positions. These positions often transition into full-time employment.

• A. Work involves radio communications (emergency and non-emergency) and telephone answering in the dispatch center for police, ambulance, and fire departments.
• B. Answer questions from the public and obtain sufficient information to make the appropriate emergency service dispatch request.
• C. Assign calls for service to field units.
• D. Maintain records of all incoming and outgoing calls from the communication center. Retrieve recorded audio files or data files.
• E. Communicate by radio, phone or text messages with field units and perform requested tasks.
• F. Perform emergency radio procedures in the event of radio operating difficulties.
• G. Provide update services for field units such as stolen articles, wanted persons, or informational broadcasts.
• H. Assign units by virtue of familiarity with the geographic layout of Bayfield County using reference points, road locations and emergency service boundaries.
• I. Process alarm reports (burglary, fire, etc.).
• J. Monitor courtroom and courthouse surveillance cameras.
• K. Enter, modify and cancel warrants. Enter stolen items and missing persons.
• L. Use the CAD and records management systems to record complaints and assign incident and call numbers.
• M. Handle routine requests for record checks from field units.
• N. Perform related work as directed or required by department personnel including taking messages for off-duty personnel.
• O. Perform any other tasks as assigned by supervisor.

OTHER EXPERIENCE AND QUALIFICATIONS

• A. Minimum of a high school diploma or GED
• B. Pass Drug Screen and Background Check
• C. Ability to communicate effectively, including written and oral communications
• D. Meet the requirements to become T.I.M.E. System certified
• E. Knowledge of modern office and clerical practices, procedures, and equipment
• F. Skill in the operation of a computer terminal and radio dispatch equipment
• G. Typing skills 40-50 words per minute

PHYSICAL REQUIREMENTS

• A. May require sitting in one location for extended periods of time.
• B. May require extensive keyboard entry.
• C. May require extended periods of time viewing multiple computer monitors.
• D. Ability to hear and distinguish various ring tones.
• E. May require occasional lifting of 30 pounds or less.
• F. Vision: Ability to read, interpret and understand multiple computer screens at program resolution levels
• G. Hearing: Ability to simultaneously listen to a phone call while monitoring radio traffic on speaker.