911 Accuracy Coordinator 2
Responsibilities
- Perform data updates that ensure 911 calls are routed to the correct emergency response agencies, ensuring 100% accuracy
- Researching and resolving address discrepancies through the use of mapping tools, databases, and multiple information sources to ensure location records are accurate and complete before they are used within the 911 system.
- Responsible for performing customer data maintenance and troubleshooting support
- Serve as the point of contact for customers through email, Help Desk tickets, or phone as necessary
- Prepare and distribute a variety of data extracts
- Manage workload independently while also establishing a good working relationship with team members in order to maintain and strive to improve the level of overall service being provided
Qualifications
- Education: High school diploma or GED required
- Experience: Minimum two years of experience related to clerical, database entry and customer service required
- Skills: Proficiency in MS Word, Excel, and Outlook is essential. VBA experience is a plus
Total Rewards
Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more!
Pay
The starting salary is anticipated between $16 and $18.26 per hour and will be commensurate with experience.
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Equal Opportunity Employer
Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.