9-1-1 Dispatcher - Sheriff’s Office

Applications are accepted until sufficient qualified applications are received or a qualified candidate is identified; the position may close at any time.

About the role

Under the supervision of the Director or his/her designee in a 24‑hour work environment, the 9‑1‑1 Dispatcher receives emergency calls for law enforcement, fire, medical or other services, determines location and priority, dispatches appropriate units, answers non‑emergency calls, processes criminal justice information, monitors multiple public safety radio talk groups and operates various communication/computer equipment, and works 12‑hour shifts with overtime and mandatory overtime, being available on scheduled days off and during emergencies.

Responsibilities

• Receive, evaluate, and prioritize calls for emergency and non‑emergency service.
• Work various shifts and days, including weekends and holidays; work on‑call as needed.
• Dispatch necessary emergency units (law enforcement, fire, medical or other services).
• Provide pre‑arrival emergency medical instructions to the public while emergency personnel are en route.
• Coordinate information between the public and emergency personnel via CAD system, radios, mobile data terminals, telephones, pagers and other communication devices.
• Monitor multiple public safety radio talk groups and respond to specific requests or needs.
• Query, process and retrieve local court or public safety systems for criminal justice information (e.g., vehicle registrations, driving records, outstanding warrants).
• Perform data entry as needed.
• May be involved in training other staff.

Requirements

• Ability to work 12‑hour shifts, overtime including mandatory overtime, and be available to work on scheduled days off and during emergencies.
• Ability to sit for prolonged periods.
• Ability to walk, stand, bend, or lift/hold/carry objects typical of an office environment.
• Ability to hear, communicate and respond to co‑worker and customer inquiries in person and over telephone, radio and other communication devices.
• Ability to operate a PC/laptop and enter & retrieve information from a computer.
• Ability to handle varying and often high levels of stress; remain calm when others are panicked or afraid.

Qualifications

• Education: High School Diploma or equivalent required; college course work in Criminal Justice, Emergency Services, Public Safety or related field preferred.
• Experience: Prior experience in law enforcement, fire service, EMS, high‑volume customer service center or emergency response dispatch strongly preferred.
• Other Requirements: Must pass a data entry/keyboarding test; must achieve and maintain LEIN processing status; must pass criminal, credit and other background checks as required by the County; CPR, EMD or advanced first‑aid training preferred; general knowledge of local streets and traffic patterns preferred.

Skills

• Demonstrates effective communication skills by engaging, interacting and working with all individuals to ensure clarity and understanding in all interactions.

Schedule

Works 12‑hour shifts, including overtime and mandatory overtime; must be available to work on scheduled days off and in the event of an emergency.