9-1-1 Dispatcher

Position Details

The Human Resources Division of the Village of Addison, Illinois is accepting applications for the purpose of filling future vacancies in the position of 9-1-1 Dispatcher. The Village of Addison will also be using this recruitment to create a hiring list that may be used to fill future vacancies in the position of 9-1-1 Dispatcher. The hiring list will be valid for one (1) year from the date of the test.

Summary Of Position And Duties

The Dispatcher is an at-will, FLSA non-exempt position. Dispatchers are assigned to answer all 9-1-1 emergency and non-emergency calls for police, fire and emergency medical services. The Center is a consolidated dispatch center serving multiple agencies. Future expansion in the number of jurisdictions this dispatch center will handle is possible.

Be available and present for work as scheduled; and perform all functions of the job safely and efficiently at all times in compliance with all safety regulations and policies for the safety and welfare of the employee, co-workers, and the public.

Requirements

• Must also be capable of obtaining CPR, EMD and matron certifications within a timeframe established by the Village of Addison and maintain those certifications on an annual basis;
• Possess a high school diploma or G.E.D. equivalent;
• Ability to pass a written examination, a full police background investigation, psychological and physical examination, drug, hearing, and vision screenings and a personal interview;
• Must be able to satisfactorily type at least 35 words per minute;
• Conduct a ride-along with members of the Addison Police Department;
• Be able to sit at the Addison Consolidated Dispatch Center Radio Room and observe the operations of the Center, as required by the Village;
• Ability to safely and satisfactorily work any of the three (3) shifts (6:30am – 2:30pm; 2:30pm – 10:30pm, 10:30pm – 6:30am), weekends, and holidays, along with any expected/unexpected overtime that may be mandatory, these are essential functions of the Dispatcher position;
• Schedule flexibility and multi-tasking skills in a stressful environment are paramount;

Beneficial Qualifications

• Experience in successfully dealing with the public, in person and over the phone, on a very frequent basis, including the ability to handle irate, difficult, upset and demanding customers with professionalism and courtesy;
• Possession of at least two (2) years of experience in Emergency Service or other related fields as a Dispatcher;
• Possess a Class D Illinois Driver's License, free of incidence which may result in license suspension or revocation of certification;
• Full-access LEADS (Law Enforcement Agency Data System) certification;
• CPR/AED certification;
• Computer/data-entry experience;
• Experience with computer-based, multi-line telephone equipment.

Application Information

Applications MUST be submitted online by Monday, August 24, 2026 at 4:00 PM. Mandatory Orientation and Written Examination Session to be held on Thursday, September 3, 2026 at 9:00 AM.

Contact Information

Village of Addison
Address: 1 Friendship Plaza, Addison, IL 60101-2786
Website: www.addisonadvantage.org