Dispatcher

About the role

At NexGen HVAC & Plumbing, our Dispatchers are the heartbeat of our daily operations. In this role, you will act as the vital link between our customers and our field technicians. You are not just scheduling appointments; you are strategically managing our team's day, matching the right technician's skill set to the right home, and ensuring our customers receive fast, reliable service when they need it most. If you enjoy solving logistical puzzles in real-time, thrive in an active team environment, and want to play a direct role in helping a local business grow, this is the position for you.

Responsibilities

• Monitor our dispatch board to assign, dispatch, and track service calls for HVAC technicians and plumbers
• Communicate clearly and consistently with technicians regarding their schedules, job details, and parts availability
• Keep customers updated on technician arrival times, proactively reaching out if schedules shift
• Collaborate closely with the customer service team to transition booked calls into optimized dispatches
• Document notes accurately and quickly
• Handle evening and weekend call flow with confidence
• Support the team with problem-solving when schedules get tight or emergencies pop up

Qualifications

• At least 2 years of dispatching experience, preferably in the home services industry (such as HVAC, plumbing, electrical, or dispatch logistics)
• Strong geographic knowledge of La Habra and the surrounding Southern California areas to plan efficient routes
• Comfort using computers and scheduling software, with the ability to learn new digital platforms quickly
• Excellent communication skills with a friendly, professional phone presence
• The ability to multitask, prioritize urgent requests, and adapt to changing schedules on the fly

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay

$23-$25 (depending on skill set)

Schedule

Full time (including weekends)