8230 Consumer Relation Representative I - Day Shift

Description

We have an opening for a Day Shift Consumer Relation Representative I. Responds to consumer contacts regarding product complaints and compliments, information requests, and other needs.

Responsibilities

• Responds to consumer inquiries received by mail, e-mail, web page, and telephone.
• Analyzes individual solutions and takes appropriate action within set parameters to ensure that consumer needs are met.
• Consults with Quality Control concerning consumer complaints when needed.
• Consults with supervisor on unusual inquiries.
• Maintains consumer complaint database and customer inquiry database.
• Keeps adequate files on consumer contacts.
• Provides regular reports on consumer contacts.
• Keeps work area clean and orderly.
• Follows safety rules and company policies.
• Participates in training, employee meetings, committees, project teams, etc. as appropriate.
• Receives written and verbal instructions on the above job tasks and performs other duties as directed by Supervisor.

Requirements

• Associates degree or equivalent work experience required.
• Minimum three years' experience in a call center or other customer service setting.
• Intermediate computer skills and knowledge of standard business software plus specialty software required.
• Must be detail oriented, proficient in data entry tasks, and possess strong organizational and customer service skills.
• Must read, write and speak English, conversational Spanish a plus.
• Pleasant personality for contact with consumers, guests, gift shop customers, and coworkers.
• Must be able to work with little direct supervision.

Tools & Work Environment

• Personal computer, standard office equipment.
• Usual office working conditions.
• Access to confidential data (e.g., wages, costs, financial reports, and other confidential records).

Physical Demands

• Fingering: Picking, pinching, typing or otherwise working primarily with fingers.
• Talking: Expressing or exchanging ideas by means of the spoken word; conveying detailed or important spoken instructions accurately.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction; receiving detailed information through oral communication.
• Repetitive Motions: Substantial movements of the wrists, hands and/or fingers.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount frequently or constantly; sitting most of the time; walking and standing only occasionally.
• Close visual acuity for preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects/parts, operation of machines, using measurement devices, and/or assembly or fabrication at close distances.