Representative II, Patient Access- Day Shift

Full-time, day shift position located in Silver Spring.

About the Role

Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process. Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers, and co-workers. Financial/insurance information is communicated to case management and financial counseling staff when appropriate. Completes all managed care notification requirements. Maintains patient confidentiality and always adheres to hospital privacy and security policies. May be required to enter laboratory and radiology orders when necessary.

Minimizes the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms, and obtaining applicable patient payments prior to or at the time services are provided.

Responsibilities

• Obtain and verify demographic and financial information for patients
• Communicate financial/insurance information to relevant staff
• Complete managed care notification requirements
• Maintain patient confidentiality and adhere to privacy/security policies
• Enter laboratory and radiology orders when necessary
• Assess patient financial status and verify accurate information in the registration system
• Obtain signatures on required forms and collect applicable patient payments
• Transport patients by wheelchair as needed
• Meet patient age-specific needs

Requirements

• High School graduate or GED
• Ability to communicate clearly and effectively in both verbal and written form
• Fluency in both English and Spanish preferred; may be required in specific settings
• Two-year experience in a hospital and/or other healthcare setting, preferably in registration, billing, cash collections, or insurance requirements
• Familiarity with third party/insurance payers and medical terminology preferred
• Proficiency in the use of computers, specifically Microsoft products and email
• Typing skills of 45 wpm or higher
• Excellent telephone customer service, interpersonal communication, problem-solving, and organizational skills
• Ability to stand for long periods of time

Pay

Pay range: $17.89 - $25.04 per hour, based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may vary based on location.

Schedule

Full-time and part-time benefit-eligible roles available, ranging from 0.5 FTE (20 hours weekly) to 1.0 FTE (40 hours weekly). Flexible schedules offered.

Benefits

• Comprehensive benefit packages, including medical, dental, vision, and mental health coverage
• Paid time off
• 403B retirement plan
• Education assistance
• Voluntary benefits (pet insurance, accident insurance, hospital indemnity, and others)
• Benefits available from the first day of employment
• Free onsite parking
• Referral Rewards Program

About the Organization

Holy Cross Health is a Catholic, not-for-profit health system serving Montgomery and Prince George’s counties in Maryland. Founded in 1963 by the Sisters of the Holy Cross, it is a member of Trinity Health of Livonia, Michigan. Holy Cross Health operates Holy Cross Hospital in Silver Spring and Holy Cross Germantown Hospital, the first hospital in the nation built on a community college campus. The organization offers a wide range of services, including primary care, specialty care, home care, hospice, and community-based health and wellness programs.