811769 Systems Engineer $225,000.00

Overview

Location: Dulles, VA · Core Hours: 9 am – 4 pm · Salary: Up to $225,000 per year

This position requires a Top Secret (TS/SCI) clearance with a polygraph. The role focuses on designing, deploying, securing, and sustaining enterprise‑level Cisco Unified Communications solutions across a complex, highly secure environment for a mission‑critical program.

Key Responsibilities

• Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX).
• Implement next‑generation voice system technologies and support first‑article engineering.
• Participate in security accreditation activities for all voice systems.
• Manage PKI/certificate requirements across Cisco UC components.
• Perform system upgrades, patching, and lifecycle maintenance for hardware and software.
• Provide engineering support for new site stand‑ups, including dial‑plan design and endpoint provisioning.
• Design, test, and deploy call‑center technologies (UCCX/UCCE), including user training and transition planning.
• Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration.
• Collaborate with customers and internal teams to gather and refine system requirements.
• Ensure compliance with enterprise standards, policies, and security procedures.
• Partner with network engineering and telecom teams on integration activities involving telephony, call‑center systems, and network infrastructure.
• Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTs/ISDN/leased lines, conference bridges, and call‑management servers.

Required Education, Experience, & Skills

• Bachelor’s or Master’s degree in Computer Science, IT, Engineering, or a related field.
• Minimum of eleven (11) years of relevant Voice/UC engineering experience.
• Strong technical expertise in SIP signaling and call flows, SRTP, SIP, MGCP, H.323, TCP/IP networking, MPLS transport environments, DNS and DHCP, and RTP media handling.
• Experience supporting secure, enterprise‑scale voice environments.
• Ability to troubleshoot complex call routing, signaling, and interoperability issues.
• Strong communication skills for documentation, requirements analysis, and customer interaction.

Optional Requirements

• Advanced expertise in SIP signaling, call flows, and multi‑vendor integration.
• Experience with H.323 in mixed‑protocol environments.
• Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications (CCNP Collaboration, CCIE Collaboration – highly desirable).
• Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments.
• Experience with secure communications devices (VoIP endpoints, STEs, Viper phones, encryption devices).
• Familiarity with government security accreditation processes and PKI/certificate management.
• Experience designing or supporting call‑center technologies (Cisco UCCX/UCCE or Avaya equivalent).

Compensation

Outstanding salaries up to $225,000 per year.

Benefits

• Full Vanguard 401(k) plan with 100% employer match up to 6% of salary (ability to max out at $57k, $63.5k if over 50).
• Annual phantom stock awards (2‑year vesting period).
• Medical insurance – United Health Care (multiple plan options).
• Dental insurance – United Concordia Flex Plan.
• Vision insurance – Vision Service Plan.
• Short‑term disability (60% of salary up to $2,000/week) and long‑term disability (60% of salary up to $10,000/month) through Mutual of Omaha.
• Life insurance coverage of $200,000 through Mutual of Omaha.
• Employee referral bonus: $3,000 per year for each referred employee who remains employed.
• Seven weeks of paid time off per year, including ten federal holidays.
• Flexible work schedule with compensatory time (subject to customer approval).