66313 COLOR & CURL CONCIERGE

About the Role

The Color & Curl Concierge / Colour & Curl Specialist acts as our industry steward, demonstrating expertise in color-related services and talent development across technical, social media, business, and selling skills. In addition to daily sales responsibilities, this role drives sales by:

• Creating increased customer retention and loyalty
• Building lasting relationships and driving behaviors that grow brand awareness and hair color market share
• Using market analysis to sell approved beauty products, introduce new concepts, provide customer service, and conduct product education both in-store and virtually
• Providing color & curl/texture consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists

This role requires extensive education through online guided learning and certification courses.

Responsibilities

• Determine customer color and care-related needs and offer professional advice and recommendations
• Communicate upward and cross-functionally regarding calls, visits, orders, sales progress, follow-up plans, and assistance needed with customers, associates, and vendors
• Resolve customer concerns and questions in a timely, appropriate, and effective manner
• Maintain high standards for color and curl merchandising, placement, store signage, and proper display techniques
• Stay informed on emerging trends, market changes, and industry knowledge to share with business partners
• Perform store opening and closing procedures, including occasional bank deposits and cash handling
• Demonstrate company culture values and adhere to the code of ethics and behavior
• Ensure compliance with brand guidelines for an inviting customer atmosphere

Requirements

• One year of retail or other sales-focused experience
• Licensed cosmetologist highly preferred (US and Canada)
• Reliable transportation to service designated store and market
• Ability to travel to shows and/or sales meetings a minimum of 3 times a year
• Strong business acumen and ability to interpret sales reporting
• Working knowledge of retail sales, inventory control systems, and visual merchandising
• Strong knowledge of POS applications, computers, iPads, mobile devices, and social media platforms
• Flexibility to work additional hours based on business needs
• May be required to work in other stores or in the field at times
• Strong time management, organization, and multitasking skills
• Professional image and positive public interaction
• Strong written and verbal communication skills
• Must pass Color Certification Test within 60 days of hire

Working Conditions

The work environment involves everyday risks or discomforts typical of offices, meeting and training rooms, retail stores, residences, or commercial vehicles. Normal safety precautions are required, such as safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations and traffic signals.

Benefits

• Generous product discount and free sample products
• Comprehensive product education through guided learning and certification courses
• Ample opportunity for growth
• Eligibility for medical, dental, vision, 401k, vacation, sick, and holiday time (based on average hours worked)

About Us

Our company is a leader in wholesale and retail distribution of beauty supplies, providing high-quality professional beauty products and exceptional customer service. We embrace diversity and inclusivity, fueling innovation and growth. Join us and thrive in an environment that values self-expression and individuality.