08864 COLOR & CURL CONCIERGE

About the role

The Color & Curl Concierge / Colour & Curl Specialist is the brand’s industry steward, demonstrating expertise in color, talent development, technical skills, social media, business, and selling. In addition to daily sales associate responsibilities, the role drives sales by:

• Creating increased customer retention and loyalty
• Building lasting relationships and driving behaviors that grow brand awareness and hair color market share
• Using market analysis to sell approved beauty products, introduce new products and concepts, and provide customer service and product education both in-store and virtually
• Providing color & curl/texture consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists

This role requires extensive education through online guided learning and certification courses.

Responsibilities

• Determine customer color and care-related needs and offer professional advice and recommendations to ensure customers have the knowledge and products needed to meet their clients' needs
• Communicate upward and cross-functionally regarding calls, visits, orders, sales progress, follow-up plans, and any assistance needed with customers, associates, and vendors
• Resolve customer concerns and questions in a timely, appropriate, and effective manner
• Maintain high standards of color and curl merchandising, placement, store signage, and proper display techniques to ensure brand guidelines create an inviting atmosphere for customers
• Stay informed on emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners while adapting personal sales techniques
• Perform store opening and closing procedures correctly, including occasional bank deposits and cash handling or other monetary transactions
• Demonstrate company culture values and adhere to the code of ethics and behavior

Requirements

• One year of retail or other sales-focused experience
• Licensed cosmetologist highly preferred in the US and Canada
• Reliable transportation to service designated store and market
• Ability to travel to shows and/or sales meetings a minimum of 3 times a year
• Strong business acumen and ability to read, interpret, and act on sales reporting
• Working knowledge of retail sales, inventory control systems, and visual merchandising is strongly preferred
• Strong knowledge of POS applications, computers, iPads, mobile devices, and social media platforms
• Commitment to working scheduled hours with flexibility to work additional hours based on business needs
• Ability to work in other stores and in the field as required
• Strong time management and organization skills, with the ability to manage multiple projects simultaneously
• Professional image and positive public interaction skills
• Strong written and verbal communication skills at all organizational levels
• Must pass a Color Certification Test within 60 days of hire to remain in the position

Working Conditions

The work environment involves everyday risks or discomforts typical of offices, meeting and training rooms, retail stores, residences, or commercial vehicles. Normal safety precautions are required, such as safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations and traffic signals.

Benefits

• Generous product discount and free sample products
• Comprehensive product education through guided learning and certification courses
• Ample opportunity for growth
• Competitive benefits package for part-time associates, including:
  • Medical insurance with pharmacy benefits
  • Dental & vision insurance
  • 401k retirement plan
  • Vacation time accrual (80–160 hours per year based on years of service)
  • Supplemental life insurance
  • Associate advocacy benefits
  • Voluntary benefits, including accident insurance, identity theft protection, and pet insurance