63433771418 - Inbound & Outbound Sales Specialist

Location: 100% Remote (Open exclusively to candidates located in Latin/South America)

About the role

We are seeking a high-performing, customer-focused Inbound & Outbound Sales Specialist to handle front-line sales, appointment booking, client relationship management, and targeted outbound prospecting. This is an 80/20 hybrid role: 80% of your focus will be driving revenue through inbound lead handling, relationship management, and customer support, while 20% will be dedicated to outbound lead generation—reaching out directly to high-value decision-makers such as personal assistants, high-net-worth individuals (HNWIs), real estate brokers, and construction managers.

Responsibilities

Inbound Sales & Relationship Management (80%)

• Inbound Call & Lead Handling: Promptly answer incoming inquiries, qualify prospects, understand their requirements, and guide them through our solution.
• Appointment Booking: Schedule qualified appointments for sales leads and project reps with high precision.
• Relationship Management: Nurture existing leads and client accounts, maintaining strong rapport to encourage conversions, retention, and repeat business.
• Customer Support: Provide exceptional pre-appointment and post-sale customer assistance, resolving questions quickly to ensure a seamless experience.

Outbound Prospecting & Outreach (20%)

• Targeted Campaigns: Execute strategic cold calling and cold email campaigns targeting strategic networks (Personal Assistants, HNWIs, Realtors, Construction Managers, etc.).
• Pipeline Generation: Research and identify high-value target accounts, qualify decision-makers, and secure discovery appointments.
• CRM Hygiene: Log all call notes, email communications, and follow-up activities accurately in the CRM to ensure clean pipeline data.

Requirements

• Must be physically located in Latin America or South America.
• Ability to reliably work standard Pacific Standard Time (8:00 AM - 5:00 PM PST) hours.
• Near-native or fully fluent spoken and written English (must comfortably converse with executive assistants, high-net-worth clients, and trade professionals).
• 2+ years of experience in inside sales, client success/account management, or outbound SDR/BDR roles.
• Professional, polished, and persuasive communication style—capable of navigating gatekeepers and building trust quickly.
• Hands-on experience with modern CRMs (e.g., HubSpot, Salesforce), cloud phone systems, and cold email automation tools.
• Strong ability to prioritize high-volume inbound tasks while maintaining disciplined outbound focus blocks.

Preferred Qualifications

• Prior experience selling into real estate, luxury services, construction, or high-end consumer sectors.
• Track record of managing both phone-based inbound pipelines and cold outreach targets simultaneously.

Schedule

Monday - Friday | 8:00 AM - 5:00 PM PST