6326 - Assistant Store Manager PT

About the role

Lids Sports Group is a leading licensed sports retailer in North America, operating over 1,300 stores. This position is for Assistant Store Managers who will lead and engage store associates to meet customer needs and ensure store success.

Responsibilities

• Act as Manager on Duty for employee scheduling, handling issues and complaints when the Store Manager is not present.
• Manage store associates through LIDS Training Programs, setting goals and providing regular follow-up.
• Administer disciplinary measures, fostering a respectful and inclusive team environment.
• Schedule and staff the store, including calling in associates for unexpected peaks.
• Participate in LIDS Training Programs, adhere to goals, and provide ongoing support to store personnel.
• Recruit and train new store personnel, ensuring they understand proper store operations and procedures.
• Aid in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates to comply with company policies, procedures, and guidelines.
• Lead the execution of Lids selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service.
• Resolve customer feedback and issues in the moment, including customer escalations and urgent requests.
• Maintain a professional appearance and adhere to the company's dress code policy.
• Operate store technology and equipment, ensuring daily audits, updates, and repairs as needed.
• Manage store facilities, supplies, and services, addressing service requests and conducting inventory audits.
• Effectively manage cash transactions, including opening and closing the till, using counterfeit protection, and consistent bank drops.
• Execute optimal layout and visual merchandising strategies, including managing window activations, hardware flips, mannequin flips, and seasonal merchandise changes.
• Ensure the store looks and feels fresh through day-to-day visual merchandising and store actions.
• Adjust special pricing signage and promotional presentations during operating hours to align with overall product sell-through strategy.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.