5163 - Store Manager

About the role

Store Manager – Lids Sports Group

Lids is the largest licensed sports retailer in North America, operating more than 1,300 stores that blend sports, fashion, and culture. The Store Manager is the heart of the Lids brand, responsible for driving sales, creating an inclusive team environment, and delivering expert customer service.

Responsibilities

• People & Training Development
  • Manage hiring strategy, recruitment, projected turnover, and leaves of absence.
  • Assist with onboarding and acclimating new team members.
  • Create a fun, productive environment and connect daily work to company objectives.
  • Foster a respectful, inclusive team culture and uphold Lids standards (e.g., dress code).
  • Maintain employee records, approve time‑off requests, shift swaps, and qualifications.
  • Lead ongoing training for non‑Keyholders, process changes, promotions, and new initiatives.
  • Address employee concerns and partner with internal support (Help Desk, HR, DSM, RD) as needed.
  • Drive engagement through recognition, performance check‑ins, and documentation of growth.
  • Collaborate across store channels and districts via discussion boards and chat platforms.
• Customer Experience
  • Execute Lids selling strategy to meet KPIs and sales targets.
  • Resolve customer feedback, escalations, and urgent requests promptly.
  • Guide team members to provide optimal, time‑respectful service.
  • Promote Lids membership programs and special in‑store offers through employee education.
• Operations
  • Ensure compliance with scheduling and payroll policies, budgets, and applicable law.
  • Plan and manage staff schedules based on qualifications, availability, and performance.
  • Maintain operational continuity during disruptions (store closures, absenteeism, etc.).
  • Execute company‑level directives, promotions, and initiatives from Lids HQ.
  • Uphold safety by following the Policies & Procedures Manual.
  • Maintain store technology (MPOS, Lids Custom) through daily audits, updates, and repairs.
  • Oversee store facilities, supplies, and service requests, including repairs and replenishment.
  • Manage cash handling, till opening/closing, counterfeit protection, and bank drops.
  • Prepare for and support inventory audits to ensure accuracy.
• Product & Inventory Management
  • Direct overall product strategy, including receiving, processing, merchandising, and transfers.
  • Organize back‑room for maximum efficiency and space utilization.
  • Ensure product compliance with vendor regulations (embroidery limits, purchase caps, release dates).
  • Lead weekly markdowns/markups to maintain proper pricing.
  • Monitor sell‑through, product levels, and inventory accuracy.
  • Handle transfers, ship‑backs, and damaged goods per company standards.
  • Execute visual merchandising (VM) plans, window activations, hardware flips, and seasonal changes.
  • Maintain store appearance through daily VM tasks, restocking, and minor adjustments.
  • Update pricing signage and promotional displays during operating hours.

Requirements

• Proven ability to produce sales results while minimizing loss.
• Supervisory experience with a track record of delivering training and assessing retention.
• Strong interpersonal and communication skills.
• Self‑directed work style with minimal supervision.
• Willingness to travel overnight for training or business meetings.
• Flexibility to work varying days and hours based on business needs and maintain excellent attendance.
• Demonstrated managerial competence.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Retirement plan.
• 100% employer‑paid short‑term and long‑term disability, life and AD&D insurance, and Employee Assistance Program.
• Paid Time Off.
• Generous employee discount and exclusive perks.
• Ongoing career development, including discounted secondary‑education courses.
• Collaborative, innovative, team‑oriented work environment.
• Early Wage Access options for added financial flexibility.
• Uncapped monthly bonus potential.

Physical Demands & Requirements

• Occasionally lift up to 50 pounds.
• Occasionally climb a ladder and work with hands overhead.
• Stand, walk, and be on shift for extended periods.
• Frequent verbal communication with customers, employees, and other personnel.
• Frequent visual observation of the store and reading of written or digital information.
• Frequent operation of a computer and mobile point‑of‑sale system.
• Reasonable accommodations may be provided for individuals with disabilities.

Pay

The hourly range represents base pay only and varies by geographic region, knowledge, skills, scheduled hours, and experience. A monthly store performance bonus may be provided, and full‑time employees are eligible for medical, dental, vision, retirement, PTO, and additional benefits such as pet insurance and family accidental/critical care coverage. A cell‑phone stipend may be offered in certain areas as required by law.

Schedule

Ability to work varying days and hours based on business needs, with occasional overnight travel for training or meetings.

Reports To

District Sales Manager