(4) Learning Program Managers (Hybrid, Contract) - See Eligible Locations

Eligible hybrid locations: Atlanta, GA 30308; Mountain View, CA 94043; New York, NY 10003; Plano, TX 75024; San Diego, CA 92129; San Francisco, CA 94105; Tucson, AZ 85706.

1099/C2C only, 6-month contract (strong likelihood of extension), hybrid (3 days/week), 40 hours per week at $55–$65/hour (C2C or 1099), based on experience. Start date: September 2026. Standard U.S. business hours, heavy Slack collaboration, laptop provided. Portfolio required.

About the role

As a Program Manager, Learning Experiences, you will lead the strategy, development, and delivery of impactful learning journeys that enable Experts to build foundational tax and bookkeeping knowledge for entry-level roles. You will oversee learning programs from concept through execution, ensuring learners gain the essential skills, product knowledge, and troubleshooting expertise needed to succeed. This role is ideal for someone who thrives in a fast-paced, ever-evolving environment, bringing energy, adaptability, and a strong sense of ownership while partnering across teams to drive innovative learning solutions.

Responsibilities

• Learning Champion:
  • Cultivate a thriving continuous learning culture by championing a growth mindset.
  • Embrace change and drive innovation through proactive collaboration and experimentation with new learning approaches.
  • Empower learners to achieve their full potential by facilitating skill development and recognizing learning achievements.
  • Address diverse learner preferences and motivations to maximize the effectiveness of learning offerings.
• Influential Business Partner:
  • Forge strong, trust-based partnerships across the organization, fostering inclusive environments that value diverse perspectives.
  • Strategically align learning offerings with business strategy to accelerate key initiatives.
  • Communicate persuasively and influence stakeholders to champion learning and upskilling initiatives.
  • Apply deep empathy and customer obsession to address stakeholder needs through impactful learning solutions.
• Learning Experience Innovator:
  • Apply advanced instructional design methodologies, including needs analysis, to define measurable performance-based learning outcomes.
  • Leverage design thinking and rapid prototyping to develop cutting-edge solutions addressing learner challenges.
  • Architect engaging, accessible learning content catering to diverse learning styles and accessibility needs.
  • Establish efficient, sustainable processes for content management and curation.
  • Partner with the broader learning community to explore innovative learning technologies and capabilities.
• Data and Technology Strategist:
  • Analyze learning data to generate actionable insights and drive measurable improvements in learning effectiveness.
  • Extract trends from learning data to refine and optimize the learner journey.
  • Communicate complex data insights through compelling narratives and visualizations.
  • Maintain awareness of the L&D technology stack (e.g., Degreed, Docebo, Credly) and identify opportunities to enhance learner experiences.
  • Possess a solid understanding of the SaaS industry and learning platform landscape, with curiosity for emerging technologies (e.g., AI, VR, adaptive practice).
• Learning Program Execution & Coordination:
  • Drive the successful launch and delivery of new learning initiatives, certifications, and courses.
  • Manage project timelines, task tracking systems, and operational checklists for flawless execution.
  • Partner with curriculum developers, product marketers, and learning experience designers for cohesive solutions.
• Systems & Tools:
  • Administer Learning Management Systems (e.g., Docebo, Thinkific, Moodle, Intellum) to ensure optimal functionality.
  • Maintain accuracy of learner records, course assets, and program documentation.
  • Generate reports and track KPIs related to learner engagement, completion rates, and effectiveness.
• Stakeholder Communication:
  • Serve as a trusted advisor between internal teams (product, marketing, customer success).
  • Communicate program updates, challenges, and milestones proactively.
  • Address operational issues and escalate complex matters for timely resolution.
  • Respond promptly to learner inquiries and provide excellent support.
• Continuous Improvement:
  • Identify operational bottlenecks and propose scalable solutions.
  • Contribute to the development of Standard Operating Procedures (SOPs) and promote best practices.
  • Solicit, monitor, and analyze learner feedback to enhance learning delivery and content.

Requirements

• 5+ years managing complex, cross-functional programs within a matrixed organization.
• Ability to operate autonomously and engage effectively with senior leadership.
• Proven track record of data-driven decision-making in dynamic environments.
• Deep understanding of adult learning theories, knowledge retention, and current learning trends.
• Experience designing and delivering learning programs with quantifiable business outcomes.
• Exceptional collaboration skills with geographically dispersed, virtual teams.
• Experience with Agile Scrum methodologies and structured project planning.
• Outstanding interpersonal, written, and verbal communication skills.
• Experience in learning programs for customer support functions is highly desired.
• Familiarity with tax preparation, accounting, or financial services is highly desired.
• Bachelor’s degree required; Master’s degree in Instructional Design, Education, or Business preferred.

Pay

$55–$65/hour (C2C or 1099), based on experience.

Schedule

40 hours per week, standard U.S. business hours. Hybrid (3 days/week in office). Start date: September 2026.