3PL National Account Manager

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States.

About the role

We’re looking for a high-performing National Account Manager to drive our strategic growth by managing key national accounts, achieving ambitious sales and gross margin goals, and identifying new business opportunities. This role plays a crucial part in helping us meet acquisition and revenue targets while maintaining our competitive edge and fostering innovation. This position will be working with 3PL accounts primarily and is responsible for approximately $10-15 million gross revenue per year (approximately 100-150 accounts).

Responsibilities

• Cold call outreach and customer prospecting/follow up through phone, email, messaging services on a daily basis.
• Prepares reports of business transactions, rate requests, sales leads, etc.
• Research and deliver presentations emphasizing features and related benefits (25% of time).
• Travel (up to 12 days a month) throughout assigned territories within Canada and the Western United States to call on high volume, high revenue accounts ($250,000 per year in gross revenues and greater) to maintain and increase business, keep them informed of new services and changes within the company.
• Negotiate major contracts involving detailed work and research; prepare tender packages including rate proposals, company-related information, equipment, and financials.
• Keep up to date on changes with customers and competition; suggest improvements to shipping (e.g., packaging improvements to reduce claims) and recommend innovative solutions to reduce costs, save time, improve revenues, and increase efficiency.
• Respond to all customer concerns, complaints, and requests (25% of time).
• Gather accurate customer information regarding density, packaging, volumes, etc. (10% of time).
• Maintain awareness of customer and competitor changes to inform business development and service updates.

Requirements

• 5+ years of experience in sales or relevant industry experience.
• 3PL experience strongly preferred.
• Self-motivated and results-driven.
• Excellent interpersonal, organizational, communication (written and verbal), analytical, problem-solving, and decision-making skills.
• High level of cognitive and emotional intelligence.
• Strong negotiation skills.
• Ability to gain a strong understanding and working knowledge of:
  • CCFS markets, contracts, pricing publications, and competitors.
  • CCFS infrastructure and operating characteristics.
  • CCFS information and reporting systems.
  • Interline partner systems, capabilities, and procedures.
  • Transportation industry behavior, including CCFS pricing mechanisms and costing systems.

Pay

$105,000–$125,000 (depending on skills and knowledge).

Location

Must reside in one of the following states: CA, AZ, NV, UT, CO, TX, MO, KS, WA, or OR.