3PL National Account Manager

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States.

About the role

We’re looking for a high-performing National Account Manager to drive our strategic growth by managing key national accounts, achieving ambitious sales and gross margin goals, and identifying new business opportunities. This role plays a crucial part in helping us meet acquisition and revenue targets while maintaining our competitive edge and fostering innovation.

Must reside in the state of California. Reports to the Director of Business Development.

Responsibilities

• Cold call outreach and customer prospecting/follow-up through phone, email, and messaging services on a daily basis.
• Prepare reports of business transactions, rate requests, and sales leads.
• Conduct presentations involving research and detailed work to emphasize features and related benefits (25% of time).
• Travel (up to 12 days a month) throughout assigned territories within Canada and the Western United States to call on high-volume, high-revenue accounts ($250,000+ per year in gross revenues) to maintain and increase business, keeping them informed of new services and company changes.
• Negotiate major contracts involving detailed work and research; prepare tender packages including rate proposals, company-related information, equipment, and financials.
• Monitor changes with customers and competition; recommend improvements to shipping (e.g., packaging to reduce claims) and innovative solutions to reduce costs, save time, improve revenues, and enhance company efficiency.
• Responsible for approximately $10–15 million gross revenue per year (approximately 100–150 accounts).
• Respond to all customer concerns, complaints, and requests (25% of time).
• Gather accurate customer information regarding density, packaging, volumes, etc. (15% of time).
• Maintain up-to-date knowledge of CCFS markets, contracts, pricing publications, competitors, infrastructure, operating characteristics, information/reporting systems, interline partner systems, and transportation industry behavior.

Requirements

• 5+ years of experience in sales or relevant industry experience.
• 3PL experience strongly preferred.
• Self-motivated and results-driven.
• Excellent interpersonal, organizational, communication (written and verbal), analytical, problem-solving, and decision-making skills.
• High level of cognitive and emotional intelligence.
• Strong negotiation skills.
• Ability to gain a strong understanding and working knowledge of CCFS markets, contracts, pricing, infrastructure, operating characteristics, information systems, interline partner systems, and transportation industry behavior.

Pay

$105,000–$125,000 (based on experience).