3PL National Account Manager

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States.

About the role

We’re looking for a high-performing National Account Manager to drive our strategic growth by managing key national accounts, achieving ambitious sales and gross margin goals, and identifying new business opportunities. This role plays a crucial part in helping us meet acquisition and revenue targets while maintaining our competitive edge and fostering innovation. This position will primarily support 3PL customers and is responsible for approximately $10-15 million gross revenue per year (approximately 100-150 accounts).

Responsibilities

• Cold call outreach and customer prospecting/follow-up through phone, email, and messaging services on a daily basis.
• Prepare reports of business transactions, rate requests, and sales leads.
• Conduct presentations which involve research and detailed work to emphasize features and related benefits (25% of time).
• Travel (up to 12 days a month) throughout assigned territories within Canada and the Western United States to call on high-volume, high-revenue accounts ($250,000 per year in gross revenues and greater) to maintain and increase business, keep them informed of new services, and changes within the company.
• Negotiate major contracts involving detailed work and research; prepare tender packages including rate proposals, company-related information, equipment, and financials.
• Monitor changes with customers and competition; suggest improvements to shipping (e.g., packaging improvements to reduce claims) and recommend innovative solutions to reduce costs, save time, improve revenues, and increase efficiency.
• Respond to all customer concerns, complaints, and requests (25% of time).
• Gather accurate customer information regarding density, packaging, volumes, etc. (15% of time).
• Maintain up-to-date knowledge of CCFS markets, contracts, pricing publications, competitors, infrastructure, operating characteristics, information and reporting systems, interline partner systems, capabilities, procedures, and transportation industry behavior, including pricing mechanisms and costing systems.

Requirements

• 5+ years of experience in sales or relevant industry experience.
• 3PL experience strongly preferred.
• Self-motivated and results-driven.
• Excellent interpersonal, organizational, communication (written and verbal), analytical, problem-solving, and decision-making skills.
• High level of cognitive and emotional intelligence.
• Strong negotiation skills.

Pay

$105,000–125,000 (depending on skills and knowledge).

Location

Must reside in one of the following states: MN, IL, NC, GA, OH, PA, TN, or IN.