3PL National Account Manager

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States.

Location: Must reside in one of the following states: MN, IL, NC, GA, OH, PA, TN, or IN
Salary Range: $105,000–125,000 (depending on skills and knowledge)
Reports to: Director of Business Development

About the role

We’re looking for a high-performing National Account Manager to drive our strategic growth by managing key national accounts, achieving ambitious sales and gross margin goals, and identifying new business opportunities. This role plays a crucial part in helping us meet acquisition and revenue targets while maintaining our competitive edge and fostering innovation. This position will primarily support 3PL customers and is responsible for approximately $10–15 million gross revenue per year (approximately 100–150 accounts).

Responsibilities

• Cold call outreach and customer prospecting/follow-up through phone, email, and messaging services on a daily basis.
• Prepare reports of business transactions, rate requests, and sales leads.
• Conduct presentations that emphasize features and related benefits through research and detailed work.
• Travel (up to 12 days a month) throughout assigned territories within Canada and the Western United States to call on high-volume, high-revenue accounts ($250,000 per year in gross revenues and greater) to maintain and increase business.
• Negotiate major contracts involving detailed work and research; assemble tender packages including rate proposals, company-related information, equipment, and financials.
• Keep up to date on changes with customers and competition; suggest improvements to shipping (e.g., packaging improvements to reduce claims).
• Recommend innovative solutions and changes to reduce costs, save time, improve revenues, and increase company efficiency.
• Respond to all customer concerns, complaints, and requests.
• Gather accurate customer information regarding density, packaging, volumes, etc.
• Maintain awareness of customer and competitor changes to inform customers of new services and company updates.

Requirements

• 5+ years of experience in sales or relevant industry experience.
• 3PL experience strongly preferred.
• Self-motivated and results-driven.
• Excellent interpersonal, organizational, communication (written and verbal), analytical, problem-solving, and decision-making skills.
• High level of cognitive and emotional intelligence.
• Strong negotiation skills.
• Ability to gain a strong understanding and working knowledge of:
  • CCFS markets, contracts, pricing publications, and competitors.
  • CCFS infrastructure and operating characteristics.
  • CCFS information and reporting systems.
  • Interline partner systems, capabilities, and procedures.
  • Transportation industry behavior, including CCFS pricing mechanisms and costing systems.