3PL Billing & Customer Service Analyst

Primary Responsibilities

• Manage the billing/invoice process for Supply Chain 3PL customers ensuring timely, accurate, and compliant invoicing in alignment with contractual terms and internal policies.
• Independently review and analyze weekly and monthly invoices and cost calculations—both system-generated and manual—to identify discrepancies, determine root causes, and implement corrective actions with minimal supervision.
• Use discretion and subject-matter expertise to work directly with Supply Chain leadership to validate and approve special charges, ensuring they are properly supported, documented, and billed.
• Proactively facilitate collaboration between internal teams and the customer to prioritize issues, propose solutions, and determine appropriate escalation paths toward resolution.
• Work directly with SC RVP on escalations, where appropriate.
• Participate in customer reviews (and/or work directly with customers) regarding invoice questions and if special analysis/reporting is required.
• Aid in educating customers on products and service usage by sharing information and resources that help drive customer value.

Requirements

To be successful in this role, you should have strong communication and interpersonal skills, attention to detail, comfort working with numbers and data, and an interest in learning about logistics and supply chain services to better support customers and internal teams.

Qualifications

• Level of Formal Education: Bachelor's degree or equivalent experience
• Area of Study: Accounting, Finance or a related field preferred.
• Minimum Years of Experience: 3
• Type of Experience: Experience in billing and/or customer service; helpful to have a background in both analysis and people skills

Skills & Abilities

• Strong analytical and problem-solving skills
• Effective communication and interpersonal abilities
• Ability to work collaboratively across teams
• Customer-focused mindset and attention to detail is key

Personal Attributes & Other/Preferred

• Results-oriented
• Adaptable
• Proactive
• Committed to continuous improvement

About The ODP Group

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule

The salary range for this role is $50,000/year to $70,000/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed.

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization!

You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.

Application Deadline

The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

How to Apply

Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.