3P Lead PE Specialist , NA External Fulfillment

About the role

The North American External Fulfillment (NA EF) Subject Matter Specialist (SMS) supports various EF operations by working with internal and external stakeholders to improve operations performance through diagnostics and recommendations for corrective actions. This role also involves providing on-site support and training for the introduction of new processes or assisting with site openings/migrations.

Responsibilities

• Support the SMS Manager in analyzing key figures from special reports and solution plans
• Act as an interface between external providers and internal Amazon stakeholders on operations matters to communicate data and respond to inquiries
• Support the external provider on a project basis in improving specific processes, introducing tools, and sharing best practices
• Conduct “dive deeps” or ad hoc data extractions for recurring issues that require detailed analysis
• Promote compliance with operational processes at the external provider (e.g., Efficient Receive) by monitoring key figures, conducting on-site audits, and requesting corrective/preventive measures
• Communicate new or changed processes to the external provider, provide training, and assist with troubleshooting
• Contribute to the EF team's continuous improvement initiatives (e.g., documenting processes, improving internal tools)
• Apply benchmark standards and continue education to increase expertise
• Travel up to 50% of time

Requirements

This role requires traveling up to 50% of time.

About the team

North America External Fulfillment (NAEF) owns the externalization of Under The Roof (UTR) operations to third party logistics providers (3PLs). In this model, 3PLs are contracted to provide end-to-end logistical solutions, including design, construction, equipment sourcing, and workforce management to deliver the agreed storage and throughput capacity for Amazon. The business relationship is governed by standardized terms and conditions (STCs) that cover the general scope of service, liabilities, and legal framework. Site-specific details like capacity, timelines, and pricing are captured in Premise Specific Terms (PSTs). NAEF oversees core operational and quality metrics for the 3PL network to ensure customer experience parity with Amazon's first-party fulfillment. A centralized operations team provides 24/7 monitoring and acts as a bridge between 3PLs and internal stakeholders.

Qualifications

• High school or equivalent diploma
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Experience managing large data sets and utilizing to drive performance and process improvements

Preferred Qualifications

• 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience
• 1+ years of management experience
• Bachelor's degree
• Experience with SQL

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.