3D Case Coordinator (Costa Rica)

Job Summary

As a Level II, 3D Treatment Plan Coordinator, you will be the “face and voice” of Implant Concierge to our referring dentists. You will be responsible for all facets of Level I and Level II treatment planning including, but not limited to, approving and rejecting CBCT scans, creating initial treatment plans for simple and complex cases, presenting treatment plans and providing clinically viable treatment plan options directly to dentists over the internet.

Principal Duties And Responsibilities

• Possess a passion to serve others and exhibit a service-oriented disposition
• Use treatment planning software to efficiently create implant treatment plans
• Leave clear, detailed notes in case files and send professional emails
• Possess excellent customer service skills on the phone, in person, and through email
• Present and provide treatment planning options directly to dentists to ensure restorative based treatment plans utilizing the patient’s current anatomy
• Multitask and manage your time to ensure your goal of 6+ virtual meetings/day
• Manage unexpected rush cases as needed
• Performs other related duties as assigned by management

Expected Areas Of Competence

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Education/Experience Requirements

• Doctor of Dental Surgery, preferred
• Any combination of implant surgical dental assisting or implant restorative experience
• Computer skills required: intermediate knowledge of computers, can type > 35 WPM
• CAD/CAM software experience a plus
• Proficient in conversational English
• Ability to read and write English at an intermediate level
• Ability to follow protocols and procedures
• Ability to work under pressure and in a fast-paced work environment

Physical Demands

• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Continually required to talk and hear
• While performing the duties of this job, the noise level in the work environment is usually quiet

Travel Requirements

None