365 Admin and Help Desk Manager (5788) with Security Clearance

About the role

The role involves managing help desk operations, ensuring efficient service delivery, and maintaining security clearance.

Responsibilities

• Manage help desk operations, including ticketing, escalations, and problem resolution.
• Ensure high levels of customer satisfaction through proactive support and problem-solving.
• Maintain and enhance security protocols to protect sensitive information.
• Train and mentor junior staff members.

Requirements

• At least 3 years of experience in IT help desk management.
• Security clearance is required.
• Proven ability to manage multiple tasks simultaneously.
• Strong communication and interpersonal skills.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience with Microsoft Office Suite and ITIL best practices.
• Knowledge of cybersecurity principles and practices.

Skills

• Exceptional problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Effective written and verbal communication skills.
• Proficiency in troubleshooting and resolving technical issues.

Benefits

• Competitive salary commensurate with experience.
• Incentive-based performance bonuses.
• Vacation and sick leave.
• Paid holidays.
• Health insurance options.
• Flexible working hours.

Pay

• $85,110 per year
• $71,257 per year
• $117,495 per year
• $85,897 per year
• $47,290 per year

Schedule

• Full-time position.