340b Care Coordinator- Location Negotiable

Full-time, non-exempt position. Location negotiable.

About the role

The Care Coordinator is part of the pharmacy team and works under the supervision of the Clinical Pharmacist. This role assists in retrieving referral records from providers outside of Mainline Health Systems, Inc. and is involved in continuous Quality Improvement practices focused on a Patient Centered Medical Home model of care.

Responsibilities

• Assist with referrals to other providers outside of Mainline Health Systems, Inc. and other services.
• Request and scan records into the Electronic Medical Record (EMR).
• Document all information in outgoing referrals.
• Collaborate with the Clinical Pharmacist to assist with 340B-related duties, including requesting and downloading records, documenting referrals, and supporting ongoing 340B projects.
• Interact with patients and staff on a daily basis.
• Communicate with management regarding any related issues.
• Perform additional duties or responsibilities as deemed necessary.
• Participate in monthly clinical staff meetings and daily huddles, maintaining an active role within the care team.
• Serve as part of the care team, following and implementing workflows that support and sustain the MHSI Patient Centered Medical Home model of care.
• Attend and/or complete continuing education related to this position or other relevant topics.
• Complete continual job training processes set forth by Mainline Health Systems, Inc.

Requirements

• Certified Medical Assistant (MA), Pharmacy Technician certification, or previous care coordinator experience preferred.
• One year of experience in a medical field/setting.
• Experience with Microsoft Excel preferred.
• Ability to communicate clearly, take direction, and work well within a team while also being self-motivated.
• Positive attitude and detail-oriented.
• Ability to navigate and utilize electronic medical records.
• Bilingual (Spanish) preferred.

Work Environment

Office environment in a controlled atmosphere building. This is an OSHA low-risk position.

Schedule

• 8 a.m. to 5:30 p.m., Monday through Thursday.
• 8 a.m. to 12:00 p.m. on Friday.
• Adjustments to schedule and additional hours may be required to complete duties.

Physical Demands

• Stand: Occasionally (up to 33% of the time)
• Walk: Occasionally
• Sit: Frequently (33% - 66% of the time)
• Handling/Fingering: Frequently
• Reach Outward: Occasionally
• Reach Above Shoulder: Occasionally
• Squat or Kneel: Occasionally
• Bend: Occasionally
• Lift/Carry:
  • 10 lbs or less: Frequently
  • 11-20 lbs: Occasionally
  • 21-50 lbs: Occasionally
• Push/Pull:
  • 12 lbs or less: Occasionally
  • 13-25 lbs: Occasionally
  • 26-40 lbs: Occasionally
• Other Physical Requirements:
  • Vision (near, color)
  • Sense of sound (telephone and verbal conversations)
  • Sense of touch

Reporting Relationships

The 340B Care Coordinator reports to and is directly supervised by the Clinical Pharmacist, who reports to the Chief Quality Officer (CQO). In the absence of the Clinical Pharmacist, the Care Coordinator reports to the Chief Quality Pharmacist (CQP) or assigned administrative staff.

Evaluation

Work performance will be evaluated on an ongoing basis by the Clinical Pharmacist in consultation with the CQO. The evaluation will include specific duties, responsibilities, employee attitudes, general working behavior, and willingness to assist with extra tasks. Formal evaluations will be conducted annually but may be initiated at other times as needed.