3400 - Audit - Reg Processing - Document Control Specialist II

Job Summary

The Document Control Specialist I role is an entry-level position in our Document Management Group. The role will include multiple activities within a secured area. Document Control Specialists are required to handle documents promptly, accurately, and efficiently while maintaining a consistent flow from one department to the next.

Key Responsibilities

• Open and sort incoming mail to be routed to the correct internal department, or returned to the client according to our internal documentation.
• Identify and distinguish between the various types of incoming documents to ensure correct routing.
• Sort vehicle titles received by client, by state, template and document type and create batches with a high degree of accuracy.
• Maintain tracking logs for incoming mail.
• Ensure all interoffice items and client return packages include a routing cover sheet.
• Enter and create batch folder labels for the correct client and document type.
• Process all mail in date received order.
• Validate other agent's return client mail shipments as assigned.
• Utilize shipping software to return packages to clients.
• Complete and attach tracking tags to all mail trays.
• Use company proprietary software for research, data entry, and account follow-up activity.
• Follow instructions and maintain workflow standards.
• Attain production and quality goals.
• Adhere to all company policies and procedures.
• Execute escalated or expedited transactions.
• Perform other duties as necessary.

Ability to Work

• Work a flexible schedule as needed, including occasional mandatory overtime.

Minimum Qualifications And Experience

• A High School Diploma/GED.
• Strong knowledge of Microsoft Word, Excel, PowerPoint.
• Excellent interpersonal and collaborative skills to work effectively with teams throughout the organization.

Preferred Knowledge

• DMV title processing.

Attention to Detail

• Strong communication skills.

Workplace Environment

• Ability to perform routine and repetitive production work.
• Prolonged exposure to computer screens.
• Variable shifts for Day, Evening, Part-Time and Full-Time which can include Saturdays.
• Ability to lift or push up to 35 lbs.

Primary Schedule

• 8:00AM to 4:30PM PST, Monday - Friday.

Compensation

• The hourly rate range for this position is: $20.00 - $23.00.
• The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

Company Culture

• We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered.
• We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued.
• We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.

Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retailer Planning
• ID Theft Insurance
• Life and Disability Insurance
• Commuter Benefits
• Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement

Equal Employment Opportunity

• We are committed to providing an environment that is free from discrimination and harassment.
• We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law.