(3110) Operations Manager, Crisis Programs (Internal Only)

Program Overview

This position is open to current BTCS employees only. Under the supervision of the Chief Crisis Programs Officer, the Operations Manager provides strategic and project leadership across crisis‑services programs. The role serves as a subject‑matter expert and internal project leader responsible for identifying opportunities to streamline and strengthen crisis‑service operations, leading complex cross‑functional initiatives, and supporting continuous quality‑improvement action plans, including operational efficiency, revenue optimization, and expense monitoring. The Operations Manager works collaboratively with clinical, operational, quality, administrative, and community partners to translate organizational priorities into measurable improvements in service delivery, efficiency, compliance, and client outcomes.

Key Responsibilities

• Lead strategic projects and initiatives designed to improve the effectiveness, efficiency, and sustainability of 24/7 crisis services.
• Evaluate existing workflows, identify operational barriers, and develop and implement process improvements across crisis programs.
• Serve as a project‑management resource for cross‑functional initiatives, including project planning, scope development, timelines, deliverables, risk management, and stakeholder engagement.
• Develop strategy, redesign processes, standardize workflows, and create revenue opportunities.
• Collaborate with crisis services program leadership and interdisciplinary teams to standardize processes and promote consistency across 24/7 operations.
• Identify opportunities to improve coordination among crisis programs, internal departments, community partners, and other systems involved in crisis response.
• Support implementation of new initiatives, workflows, technology, policies, and operational practices within crisis services.
• Maintain current knowledge of behavioral health crisis systems, LMHA operations, evidence‑informed practices, regulatory requirements, and emerging trends in crisis service delivery.
• Act as a project evaluator with oversight of data needs related to grant initiatives.
• Perform other strategic projects and duties as assigned in support of organizational and crisis operational priorities.

Minimum Qualifications

• Certification as a Project Management Professional (PMP).
• 10+ years experience leading behavioral health services.
• Bachelor’s degree in Human Services or a related field, with knowledge of mental health, substance use, crisis intervention, and community‑based services.
• Ability to work independently and collaboratively in a fast‑paced, community‑based environment and effectively engage individuals with complex needs.
• Valid Texas driver’s license and approved driving status.
• If the degree is not in Human Services, at least 24 credit hours in a human‑services‑related field must be completed.

Preferred Qualifications

• Master’s degree in Business, Leadership, or Management.
• Master’s degree in Human Services.

Pay

Base Salary: $85,000.00 annually.

Schedule

Monday – Friday, 8 am – 5 pm.

Location

Round Rock, TX (Williamson County). Travel to other locations as needed.