311 Call Center Analyst

About the role

Responsible for providing technical support and assistance to clients in various federal civilian, DoW, SLED, commercial, and healthcare sectors. This includes troubleshooting network issues, enhancing collaboration tools, securing data centers, managing cloud environments, analyzing AI and data solutions, and delivering managed services.

Responsibilities

• Provide technical support and assistance to clients in various federal civilian, DoW, SLED, commercial, and healthcare sectors.
• Troubleshoot network issues and enhance collaboration tools.
• Secure data centers and manage cloud environments.
• Analyze AI and data solutions and implement appropriate strategies.
• Deliver managed services to ensure optimal performance and customer satisfaction.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• At least 2 years of relevant work experience in IT support or similar field.
• Strong problem-solving skills and ability to troubleshoot complex technical issues.
• Proficiency in networking, cybersecurity, data center management, and cloud technologies.
• Excellent communication and interpersonal skills.

Qualifications

• Experience with Microsoft Office Suite and other productivity tools.
• Knowledge of industry-standard security protocols and practices.
• Ability to work independently and as part of a team.
• Passion for learning and staying updated on emerging technologies.

Skills

• Technical proficiency in networking, cybersecurity, data center management, and cloud technologies.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule.
• Professional development opportunities.
• Employee discounts on products and services.
• Health insurance coverage.
• Retirement savings plan.

Pay

Salary is competitive and commensurate with experience.

Schedule

Flexible work schedule available.

Iron Bow

Iron Bow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.