30 Hour - Senior Teller

About the role

Under the direction of branch management, the Senior Teller will perform a variety of duties related to all phases of cash handling, customer service, product knowledge, sales and telemarketing. The Senior Teller will ensure client satisfaction by practicing, following, and implementing Fremont Bank's customer service standards. The Senior Teller must be willing to perform telemarketing calls and conduct outside sales when needed. Candidate must have knowledge in sales, customer service and cash handling. Associate must be a self-starter and efficient in time management. The Senior Teller must dress in professional attire and must be flexible in scheduling and available/willing to work weekends.

Responsibilities

• Perform all teller transactions
• Ensure client satisfaction by practicing, following, and implementing Fremont Bank service standards
• Explain bank policies and procedures
• Explain, promote, sell and or refer Fremont Bank products and services to current and prospective clients
• Meet assigned sales and referral objectives
• Conduct telemarketing and follow-up sales duties when assigned by management
• Understand and be able to accurately communicate deposit products
• Follow bank policies and procedures
• Reconcile cash and all other transactions each day
• Responsible for compliance with applicable Federal Banking Regulations
• Accountable for performing all operational duties with accuracy, attention to detail and proper cash handing habits
• Stay informed of job-related issues, bank promotions, changes in products, services, policies or procedures; actively participate in bank related training classes
• Accountable for staying current on business-related activities in other areas of the Bank
• Maintain a flexible schedule; including working weekends
• Perform other duties and projects as assigned

Qualifications

• Minimum of 1 year of banking experience
• Previous cash handling experience
• Sales and customer service experience in a customer facing environment
• Willingness to performing telemarketing duties as assigned
• Excellent verbal and written communication skills
• A professional appearance is required
• Experience working in a Windows-based computer environment, working knowledge of Microsoft Office
• High School Diploma or GED required
• Some college is preferred