30 Hour - Senior Teller

About the role

Under the direction of branch management, the Senior Teller performs duties related to cash handling, customer service, product knowledge, sales, and telemarketing. The Senior Teller ensures client satisfaction by practicing, following, and implementing Fremont Bank's customer service standards, and is willing to perform telemarketing calls and conduct outside sales when needed. The role requires a self-starter with strong time management skills, a professional appearance, and flexibility in scheduling, including availability to work weekends.

Responsibilities

• Perform all teller transactions
• Ensure client satisfaction by practicing, following, and implementing Fremont Bank service standards
• Explain bank policies and procedures
• Explain, promote, sell and/or refer Fremont Bank products and services to current and prospective clients
• Meet assigned sales and referral objectives
• Conduct telemarketing and follow-up sales duties when assigned by management
• Understand and be able to accurately communicate deposit products
• Follow bank policies and procedures
• Reconcile cash and all other transactions each day
• Responsible for compliance with applicable Federal Banking Regulations
• Accountable for performing all operational duties with accuracy, attention to detail and proper cash handling habits
• Stay informed of job-related issues, bank promotions, changes in products, services, policies or procedures; actively participate in bank related training classes
• Accountable for staying current on business-related activities in other areas of the Bank
• Maintain a flexible schedule, including working weekends
• Perform other duties and projects as assigned

Requirements

• Minimum of 1 year of banking experience
• Previous cash handling experience
• Sales and customer service experience in a customer-facing environment
• Willingness to perform telemarketing duties as assigned
• Excellent verbal and written communication skills
• Professional appearance is required
• Experience working in a Windows-based computer environment with working knowledge of Microsoft Office
• High School Diploma or GED required
• Some college is preferred