Teller (30 Hour)

About the Role

As a Teller at KeyBank, you will serve as a problem solver, trusted advisor, and partner to individuals and businesses in our communities. You will provide excellent client service in-person by welcoming both new and existing clients, assisting with account transactions, and addressing servicing needs. Through client conversations, you will identify financial wellness opportunities and transition clients to a banker for deeper financial discussions. KeyBank is committed to helping clients move forward in their financial journey.

Responsibilities

• Embody a strong client experience culture by being present with every client and teammate.
• Perform teller functions accurately and efficiently in an in-person branch setting.
• Proactively identify and resolve client servicing issues, escalating as needed.
• Listen for financial wellness opportunities during client conversations and transition clients to a Banker.
• Assist clients in achieving financial goals using financial wellness tools.
• Attend and participate in morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures, and balance cash drawer within guidelines.
• Review and maintain knowledge of product guides, fees, and policies.
• Work on Saturdays as directed by management.
• Perform other duties as assigned; responsibilities may change or new ones may be assigned.
• Comply with all KeyBank policies, including professional conduct, ethical business practices, and acting in clients' best interests.

Requirements

• High School Diploma, GED, or equivalent business experience (required).
• Experience in a client service role (required).
• Experience in cash handling (required).
• General understanding of PC with Windows-based applications and calculator (required).
• Notary License (preferred).

Skills

• Knowledgeable about clients' accounts and business with the bank; uses sound judgment with clients and transactions.
• Strong sales and service skills, including educating clients on access channels (e.g., ATM, Online, and Telephone Banking).
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Ability to manage and maintain client accounts accurately and securely.
• Skill in educating clients on financial wellness, including budgeting, saving, and planning.
• Ability to process cash transactions accurately and securely, including deposits, withdrawals, and balancing cash drawers.
• Ensures accuracy in transactions and maintains organized records.
• Efficiently identifies and resolves client servicing issues.
• Understands and follows banking regulations and security procedures.
• Identifies financial needs and promotes relevant banking products and services.
• Awareness of fraud detection and prevention techniques.
• Collaborates effectively with teammates to ensure smooth operations.

Core Competencies

All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Physical Demands

• Prolonged standing (5-8 hours per day).
• Frequent use of hands to manipulate/grasp objects.
• Ability to communicate face-to-face and on the phone with clients.
• Occasional bending and lifting from floor height.
• Frequent forward reach.
• Frequent lifting of 1–10 lbs., occasional lifting of up to 30 lbs.

Driving Requirements

Ability to occasionally operate a motor vehicle with a valid driver's license.

Pay

This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based on skills, experience, and geographic location. Compensation also includes incentive compensation such as production, commission, and/or discretionary incentives.

Benefits

Please click here for a list of benefits for which this position is eligible.