2nd Shift Supervisor

About the role

Responsible for the day-to-day operations of our 24-hour Emergency Shelter program. Supervises staff as it relates to the functionality of the Agency Shelter program, including but not limited to the 24-Hour Crisis Hotline and Client Services. Ensures that each program utilizes a strengths-based, trauma-informed approach that is in line with Housing First and harm reduction principles. Maintains a cooperative communal living environment while assuring continuity of services necessary for a client’s success through conflict resolution strategies and relationship building. Ensures safety and security of those accessing the facility.

Responsibilities

• Answer the 24-hour crisis hotline and text chat, providing crisis intervention, emotional support, referrals, and follow-up
• Complete agency intakes, provide shelter information, consult approval staff, and ensure accurate documentation
• Maintain a cooperative communal living environment while assuring continuity of services necessary for a client’s success through conflict resolution strategies and relationship building
• Ensure safety and security of those accessing the facility

Requirements

Schedule: Monday - Friday 4 PM - 12 AM, Saturday & Sunday as needed to provide coverage

Qualifications

• Education Required: Bachelor’s degree
• Experience Required: 1-3 years

Skills

Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance

Benefits

Assist clients with applications for mainstream benefits
Manage transportation resources, including Lyft and transit supports
Review client requests for service-plan alignment and redirect as needed
Provide transportation support for service-plan activities
Serve as backup Resource Navigator by assisting with shelter relocation, employment searches, applications, employer partnerships, and connections to training and education

Supervision & Administration

• Supervise a team of 6 full-time Domestic Violence Advocates
• Participate in collaborative service delivery as part of the Victim Services Team
• Monitor operations and compliance with policies, safety, and confidentiality standards
• Participate in on-call rotation, scheduling, meetings, and client staffing
• Provide reports, delegate duties, and supervise, train, and evaluate staff
• Oversee referral quality, provide advocacy, and perform other duties as assigned

Pay

Competitive salary

Schedule

Monday - Friday 4 PM - 12 AM, Saturday & Sunday as needed to provide coverage