2nd Shift Part Time Front Desk Agent- IHG Army Hotels Holiday Inn Express- Fort Knox, KY 3 pm to 11 pm

Duties and Responsibilities

• Welcome guest in a friendly, prompt and professional manner.
• Answer phones in a prompt and courteous manner
• Register guests, issue room keys, provide information on hotel services and room locations
• Up-sell rooms where possible to maximize hotel revenue
• Accurately process all cash/credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction
• Book routinely guest reservations for individuals/groups that are requested either by phone or from within the hotel; process cancellations, revisions and information updates on changes
• Promote Teamwork and quality service through daily communications with other departments
• Perform other duties as assigned including guest room tours, concierge services, special guest requests etc.

Qualifications and Requirements

• High school diploma or equivalent, plus one year front desk/guest service experience preferred
• Must speak fluent English

Pay

$17.75 hourly

Benefits

• 401K
• Wellness and sick time