2nd Assistant Store Manager

Responsibilities

• Ensure the store crew is trained and prepared to meet the expectations of their positions.
• Coach and inspire crew members regularly on how to improve and what they are excelling at.
• Participate in interviewing, hiring, selection, development, and management of the store team.
• Incorporate the importance of customer service into all training sessions.
• Identify and implement opportunities to improve the customer experience.
• Partner with the management team to ensure effective and efficient management of all processes and tasks.
• Manage inventory, shrink, store financial targets, policy compliance, marketing promotions/events, product merchandising/signage, quality standards, store/crew safety/security.
• Occasionally manage business disruptions such as loiterers, solicitation, emergency weather situations, bathroom misuse.
• Lead and mentor department managers to ensure operational excellence.
• Maintain professional and respectful communication, advocate for the company’s strategic objectives, and set a positive store culture.
• Train on all aspects of store operations and work with the crew in various departments.
• Work independently and be available for full schedules including evenings and weekends.

Qualifications

• Strong leadership skills – ability to inspire others and gain trust and credibility with team members.
• Effective under pressure – staying calm in challenging situations and interacting with other employees and customers.
• Patience and understanding when working with others and adaptable to various learning styles.
• Able to obtain forklift certification.
• Excellent organizational skills and attention to detail.
• Self-motivated and capable of working independently.
• Driven to succeed in meeting all deadlines in a timely manner.
• Demonstrated success in training individuals and groups on various topics.
• Strong verbal and written communication skills – to provide clear direction and training and manage emails and other inquiries.
• Staff management experience is a plus.
• Able to effectively manage changing priorities.
• Proven analytical, problem-solving, and decision-making skills.
• Excellent customer service skills.
• Shows interest in natural/organic foods and supplements.
• Proficient in MS Word, Excel, and Outlook.