$29 Hospitality Security Supervisor (Ann)

About the role

Northeast Security is looking for a Full Time Hospitality Supervisor for the Boston, MA Area.

Responsibilities

• Supervise, train, and support assigned security officers to ensure consistent quality service.
• Conduct site inspections and ensure compliance with all NES, client, and regulatory standards.
• Respond promptly to incidents, emergencies, and client concerns, providing professional resolution and documentation.
• Maintain accurate daily activity logs, post orders, and incident reports.
• Monitor and manage attendance, scheduling, and shift coverage.
• Conduct onboarding, coaching, and disciplinary action as needed in coordination with HR and Operations.
• Serve as the point of contact between site management, clients, and NES leadership.
• Ensure officers maintain professional appearance, conduct, and performance.
• Support recruiting and onboarding efforts for new officers as required.
• Promote a culture of safety, integrity, and accountability across all shifts.
• Assume other duties as required by either Client or Northeast Security, Inc.

Requirements

• Minimum of 3 years Security experience.
• Hospital Security experience highly preferred.
• 2-3 years of previous Security supervisor experience.
• Customer Service Experience required.
• Neat and professional appearance.
• Dependable means of transportation.
• Ability to communicate clearly and effectively in English (both written and verbal).
• High School Diploma/GED Equivalent.
• Must pass drug screening and criminal background check.

Skills

• Excellent customer service skills and service delivery orientation.
• Answering phone calls.
• Monitoring security Concierge personnel to ensure guest services are satisfactory.
• Client Management Skills.
• Strong Leadership skills.
• Knowledge of supervisory practices, procedures, and security operations.
• Ability to provide positive direction and motivate performance.
• Strong attention to detail.
• Strong written and verbal communication skills.
• Ability to show responsibility and friendliness towards clients and residents.
• Strong professionalism.
• Ability to solve conflict/problem solve.
• Maintain the highest ethical and professional standards.
• Must be able to multi-task and self-manage in a dynamic environment.
• Must be knowledgeable of all company policies and procedures.
• Maintain effective relationships with all levels of the company and client organizations.

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• 401K/403b Plan

Pay

$29 per hour

Schedule

Monday–Friday, 07:00–15:00 (may include evenings, night shifts, weekends/holidays as scheduled annually)