2603-2 VP Operations

Essential Duties and Responsibilities

• Manages the daily workflow of back office deposit operations, ensuring timely and accurate processing of transactions including ACH origination and receipt, wire transfers, check processing, returned items, and account maintenance.
• Maintains transaction queues and exception reports, taking corrective action as needed to maintain service standards and minimize risk exposure.
• Oversees the handling of stop payments, account holds, garnishments, levies, and other legal orders in accordance with bank policy and applicable law.
• Oversees the administration and operational performance of the bank's digital banking platforms, including online banking, mobile banking, bill pay, mobile deposit capture, and digital account services.
• PARTNERS WITH IT, RETAIL BANKING, AND THIRD-PARTY VENDORS TO ENSURE DIGITAL CHANNELS ARE FUNCTIONING ACCURATELY, SECURELY, AND IN ALIGNMENT WITH CUSTOMER EXPECTATIONS.
• SERVES AS THE OPERATIONAL POINT OF CONTACT FOR DIGITAL BANKING ISSUES, SYSTEM ENHANCEMENTS, AND NEW FEATURE ROLLOUTS.
• MONITORS DIGITAL TRANSACTION ACTIVITY FOR ANOMALIES, ERRORS, AND POTENTIAL FRAUD, COORDINATING WITH APPROPRIATE TEAMS TO RESOLVE ISSUES PROMPTLY.
• LEADS AND COORDINATES DEPOSIT AND DIGITAL OPERATIONS PROJECTS FROM INITIATION THROUGH COMPLETION, INCLUDING SYSTEM UPGRADERS, PROCESS IMPROVEMENTS, NEW PRODUCT IMPLEMENTATIONS, AND REGULATORY-DRIVEN CHANGES.
• DEVELOPS PROJECT PLANS, TIMELINES, AND STATUS UPDATES, COMMUNICATING PROGRESS TO SENIOR MANAGEMENT AND KEY STAKEHOLDERS.
• PARTNERS WITH COMPLIANCE, IT, RETAIL BANKING, AND OTHER DEPARTMENTS TO ENSURE PROJECT OBJECTIVES ARE MET ON TIME AND WITHIN SCOPE.
• MANTAINS DOCUMENTATION FOR ALL COMPLETED PROJECTS, INCLUDING PROCEDURE UPDATES, TRAINING MATERIALS, AND POST-IMPLEMENTATION REVIEWS.

Qualifications

• Minimum 5–7 years of experience in bank deposit operations, digital banking, or back office banking functions, with at least 2–3 years in a supervisory or management capacity.
• Demonstrated experience managing operational projects and cross-functional initiatives in a banking environment.
• Working knowledge of digital banking platforms and related vendor relationships preferred.
• Strong working knowledge of NACHA rules, Regulation E, Regulation CC, and related banking regulations.
• Familiarity with digital banking platforms, online banking administration, and mobile deposit processing.
• Proficiency with core banking systems and MS Office Suite, particularly Excel.
• Strong project management skills including the ability to develop project plans, manage timelines, and communicate status to stakeholders.
• Excellent analytical, organizational, and problem-solving skills.
• Strong written and verbal communication skills with the ability to translate complex procedures into clear guidance for staff and stakeholders.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and composure.