26-13122 Data Center Technician - Night Shift D

Responsibilities

• 24 hours/7 days Infrastructure and Equipment health monitoring and operation in Data Centers and site IDF/Telecommunication Rooms based on given SOP (standard Operation Procedures)
• Support Tier 1 asks from OS Level Rack, stack, install, configure, decommission, and replace servers and storage systems
• Perform hardware diagnostics and component-level replacements (drives, memory, power supplies, NICs)
• Ensure equipment is received, stored, documented, tracked, installed, readied for use, properly offboarded at the time of decommissioned according to data center standards and best practices utilizing provided DCIM tools
• Diagnose and resolve hardware, operating system, application, and network connectivity issues
• Maintain accurate asset inventory records and system documentation supporting the full life-cycle of hardware within the provided DCIM
• Collaborate with engineer teams to ensure integration of infrastructure in Datacenter and DCIM
• Create, maintain and update SOPs related to you role
• Maintain all supported Data Centers, site IDF/Telecommunication Rooms and Storage spaces in terms of safety, cleanliness and organization
• Absorb and perform all tasks following all security protocols in place for Samsung Austin Semiconductor
• Create, track to completion for Service Requests related to the maintained Data Center/Rooms internally and maintained infrastructure equipment (Cabinets/PDUs/Sensors) with external vendors
• Schedule and provide escort of approved visitors to above mentioned areas for maintenance and vendor troubleshooting and where needed

Requirements

• Experience working in 24/7 Production or mission-critical data centers
• Experience with Atlassian ticketing system (Jira) or similar
• Strong understanding of server, storage, and networking hardware Dell/HP/Oracle servers, DellEMC/NetApp/Hitachi/Pure/Brocade SAN/Cisco SAN Storage devices, Oracle Exadata Appliances, Smart PDUs (Legrand is a plus)
• Familiarity with basic operating system installation practice
• Experience working in data center or mission-critical environments preferred
• Demonstrates experience with proper escalation procedures for environmental, power and equipment issues
• Linux, Windows, Storage, Network certification preferred
• Capability to lift and handle equipment weighing up to 50 pounds and move between different onsite locations at reasonable pace
• Ability to work in confined spaces or at heights as required
• Experiences on iDRAC, iLO, BMC (Baseboard Management Controllers)
• Ability to maintain clean work areas and provide methods of improvement to areas
• Flexibility to work different shifts with prior authorization