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26-13148 Data Center Technician - Night Shift B

Samsung SDS America · Taylor, TX · 5 days ago
On-siteEngineeringFull-time

Responsibilities

  • 24 hours/7 days Infrastructure and Equipment health monitoring and operation in Data Centers and site IDF/Telecommunication Rooms based on given SOP (standard Operation Procedures)
  • Support Tier 1 asks from OS Level Rack, stack, install, configure, decommission, and replace servers and storage systems
  • Perform hardware diagnostics and component-level replacements (drives, memory, power supplies, NICs)
  • Ensure equipment is received, stored, documented, tracked, installed, readied for use, properly offboarded at the time of decommissioned according to data center standards and best practices utilizing provided DCIM tools
  • Diagnose and resolve hardware, operating system, application, and network connectivity issues
  • Maintain accurate asset inventory records and system documentation supporting the full life-cycle of hardware within the provided DCIM
  • Collaborate with engineer teams to ensure integration of infrastructure in Datacenter and DCIM
  • Create, maintain and update SOPs related to you role
  • Perform all tasks following all security protocols in place for Samsung Austin Semiconductor
  • Maintain all supported Data Centers, site IDF/Telecommunication Rooms and Storage spaces in terms of safety, cleanliness and organization
  • Absorb and assist with power, cabling, low voltage, generator, cooling related facility
  • Create and track to completion for Service Requests related to the maintained Data Center/Rooms internally and maintained infrastructure equipment (Cabinets/PDUs/Sensors) with external vendors
  • Schedule and provide escort of approved visitors to above mentioned areas for maintenance and vendor troubleshooting and where needed

Requirements

  • Experience working in 24/7 Production or mission-critical data centers
  • Experience with Atlassian ticketing system (Jira) or similar
  • Strong understanding of server, storage, and networking hardware Dell/HP/Oracle servers, DellEMC/NetApp/Hitachi/Pure/Brocade SAN/Cisco SAN Storage devices, Oracle Exadata Appliances, Smart PDUs (Legrand is a plus)
  • Familiarity with basic operating system installation practice
  • Experience working in data center or mission-critical environments preferred
  • Demonstrates experience with proper escalation procedures for environmental, power and equipment issues
  • Linux, Windows, Storage, Network certification preferred
  • Capability to lift and handle equipment weighing up to 50 pounds and move between different onsite locations at reasonable pace
  • Ability to work in confined spaces or at heights as required
  • Experiences on iDRAC, iLO, BMC (Baseboard Management Controllers)
  • Ability to maintain clean work areas and provide methods of improvement to areas
  • Flexibility to work different shifts with prior authorization

Qualifications

Flexibility to work different shifts with prior authorization

Skills

Experience working in 24/7 Production or mission-critical data centers

Experience with Atlassian ticketing system (Jira) or similar

Strong understanding of server, storage, and networking hardware Dell/HP/Oracle servers, DellEMC/NetApp/Hitachi/Pure/Brocade SAN/Cisco SAN Storage devices, Oracle Exadata Appliances, Smart PDUs (Legrand is a plus)

Familiarity with basic operating system installation practice

Experience working in data center or mission-critical environments preferred

Demonstrates experience with proper escalation procedures for environmental, power and equipment issues

Linux, Windows, Storage, Network certification preferred

Capability to lift and handle equipment weighing up to 50 pounds and move between different onsite locations at reasonable pace

Ability to work in confined spaces or at heights as required

Experiences on iDRAC, iLO, BMC (Baseboard Management Controllers)

Ability to maintain clean work areas and provide methods of improvement to areas

Flexibility to work different shifts with prior authorization

Benefits

Top-notch medical, dental, vision and prescription coverage

Wellness program

Parental leave

401K match and savings plan

Flexible spending accounts

Life insurance

Paid Holidays

Paid Time off

Additional benefits

Samsung SDS America, Inc. is an equal opportunity employer.

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