Data Center Technician (Night Shift)

About the role

This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.

Responsibilities

• Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness to changes within their area of work and/or the work of others.
• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians.
• Escalates issues related to compliance or operational assurance activities to direct-line management.
• Develops an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment.
• Participates in daily safety briefings.
• Completes required Environmental & Health Safety (EHS) training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and uses appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks.
• Contributes to a positive and effective team environment by sharing information with other shifts or technician teams, contributing in regular team meetings, asking questions, and partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work.
• May escort third party vendors or IT support on-premises at data centers or network sites.
• Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting 50lbs / 22.5kg. Occasional push or pull 50-75 lbs / 22.5-34kg. with assistive device.
• May participate in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary.

Qualifications

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience.
• 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience.

Preferred Qualifications

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience.

Benefits

Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay