23689 - Information Technology Resource Manager

About the role

Coordinate with the Commonwealth infrastructure provider to ensure District receives support and services needed to perform VDOT's business. Serve as primary contact for IT needs for district technology users with responsibility for District IT security management.

Responsibilities

• Serve as primary contact for all district-wide technology users to ensure VDOT technology needs are met to include coordinating support of computer applications used in the development of proposals, six-year plans, budget spend plans, etc.
• Provide oversight and approvals of telecommunication services.
• Cookordination data analysis among reporting teams.
• Review and analyze district technology needs to include recommendations and coordination of technology infrastructure in existing and new facilities.
• Identify efficiencies and effectiveness and recommend cost reductions.
• Manage district IT security to include account processing and records management.
• Review and process IT security requests.
• Serve as a resource to district management on identifying abuse.
• Review, analyze need, and approve district technology procurements including telecommunication requests.
• Cookordinate the delivery and installation of goods and services.
• Serve as district liaison with VITA partnership.
• Develop and implement strategic tactical plans and initiatives.
• Interpret contractual requirements to monitor, evaluate, audit and report on performance and service delivery related to VITA partnership.
• Maintain IT equipment inventory.
• Reconcile and investigate discrepancies and billing issues.
• Review and reconcile VITA bill and report discrepancies to Central Office.

Qualifications

• Ability to analyze and evaluate data and coordinate technology services and support for a large organization.
• Ability to analyze organizational technology needs and to coordinate technology infrastructure in existing and new facilities.
• Ability to communicate effectively orally and in writing with internal and external customers.
• Ability to develop and execute short and long-term performance goals and to build and sustain customer relationships.
• Ability to manage and share network files and folders.
• Ability to supervise and train staff.
• Ability to troubleshoot basic IT issues and to make referrals for assistance.
• Advanced skills with web navigation as well as web development skills using web publisher software.
• Knowledge of budget development principles.
• Knowledge of inventory management principles and practices.
• Knowledge of technology and methodology of computer and network systems and software.
• Ability to apply knowledge of network applications and cyber security.
• Knowledge of inventory management, budgeting principles and practices.
• Knowledge of technology and methodology of computer and network systems and software.

Additional Considerations

A combination of training, experience, or education in Business Administration, Information Technology or related field desired. Experience monitoring contract service delivery in an information technology environment. Experience preparing, reviewing and reconciling contract billing within contract or service level specifications.

Physical Requirements

VDOT employees must abide by VDOT's Code of Ethics and the Commonwealth's Standards of Conduct. VDOT utilizes a market based pay program, which has been approved by DHRM. Therefore, advertised rates of pay may or may not align with the Commonwealth pay bands. In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer. Please be aware all VDOT positions require pre-employment screenings. These screenings may include the following: Fingerprint based Criminal History Background Check DMV Record Check Work History Verification References Pre-employment physical Drug screen