211 Community Connector, Friday and Saturday 7am - 3pm (15 hours )
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like "Background Check Required", "You must reside in New York State." Actually that is location requirement; it's substantive. Also "Location: Main Office/Hybrid/Remote at agency discretion". Also "Hours 15 hours/week, as scheduled". Also FLSA classification, hourly rate, shift differentials. Those are Pay and Schedule info. So we need sections: About the role (General Summary), Responsibilities (Duties And Responsibilities), Requirements (Education Requirements maybe?), Qualifications (maybe Education Requirements?), Skills (Knowledge and Skills Needed...), Benefits (maybe none? Not mentioned), Pay (Hourly rate, shift differentials), Schedule (Hours 15 hours/week, as scheduled, holiday/weekend work, essential staff). Also maybe "Additional Requirements" could go under Requirements or Qualifications. We'll decide.
We must not create sections with filler like "not specified". So only include sections where we have content.
Let's extract:
Location: Main Office/Hybrid/Remote at agency discretion. Must reside in New York State. (Location requirement). Could be part of About the role? Or maybe a separate section? Not in list. Could be included in About the role paragraph.
Hours 15 hours/week, as scheduled. FLSA Classification Non-exempt hourly- $20.50 with shift differentials. Shift Differentials Include +$5/hour for all weekend hours +$2/hour for other 11pm–7am hours. Hourly rate- $ 20.50.
Thus Pay section: hourly rate $20.50, shift differentials.
Schedule section: 15 hours/week, as scheduled; work some holidays and weekends (most staff work Saturday or Sunday, some both); essential staff requirement to report during emergencies.
Now About the role: General Summary paragraph.
Responsibilities: Duties And Responsibilities bullet list.
Requirements: maybe "Background Check Required You must reside in New York State." plus location? Could be "Requirements". Also "Successful completion of standardized training program within scheduled timeframe..." plus "Strong attendance and punctuality". Also "Physical Dimensions". Those are requirements.
Qualifications: Education Requirements: High school diploma required; Associates in Human Services or related field, strongly preferred.
Skills: Knowledge and Skills Needed to Perform Effectively in this Position (list).
Benefits: none mentioned, so omit.
Now we need to output HTML fragment only, no or . Use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information; do not invent or summarize away detail. So we need to include all bullet points exactly as given? Probably we can keep the wording but as list items.
Let's list duties:
- Answer and place calls on assigned lines with compassion and in accordance with the organization’s training and scope
- Assess callers' needs, navigate web-based databases, and provide appropriate information and referrals to basic needs, social services, and other community programs
- Maintain up-to-date knowledge of available resources and services within the community
- Complete assessments and determine eligibility for emergency shelter placements, in accordance with agency and Department of Social Services protocol
- Provide crisis intervention support as needed, using established protocols to de-escalate and make appropriate connections to community safety net programs
- Provide critical service status information as part of community disaster response
- Document all interactions in an accurate and timely manner, ensuring all relevant information is recorded
- Regularly achieve a satisfactory or above rating for calls monitored on assigned lines
- Meet call center performance metrics, as defined by agency and accrediting bodies
- Uphold confidentiality and adhere to ethical guidelines while handling sensitive information
- Attend agency and division staff meetings and approved professional development opportunities to remain knowledgeable about best practices, policies, and protocols
Also "Perform additional responsibilities as they develop and are assigned" appears under Education Requirements? Actually it's under Education Requirements line: "Perform additional responsibilities as they develop and are assigned". That seems like a duty. We'll include it as a duty.
Now Requirements/Qualifications etc.
We have:
- Background Check Required
- You must reside in New York State.
- Location: Main Office/Hybrid/Remote at agency discretion (maybe part of requirements)
- Successful completion of standardized training program within scheduled timeframe, as determined by Inform USA and American Association of Suicidology accreditation standards
- Strong attendance and punctuality- able to consistently show up on time and work full scheduled shifts and ability to provide advanced notice for time off requests
- Work schedules are determined based upon call volume trends. This position requires working some holidays and working weekends (most staff work Saturday or Sunday, and some work both days of the weekend). This position is designated as essential staff. Essential employees perform work involving the safety of human life or the protection of property. Due to this designation, you will be required to report to work for your regular shift in the event the business office is closed due to an emergency. This is a condition of your employment.
- Physical Dimensions (Job-related physical abilities an individual needs to possess in order to perform the job in a satisfactory manner)
- Sitting at a computer for long periods of time; entering data; listening & speaking clearly on the telephone.
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
We need to decide where to put these. Perhaps "Requirements" section includes background check, residency, location, training completion, attendance, physical dimensions. "Qualifications" includes education. "Skills" includes knowledge and skills list.
But we must not create sections with filler. All have content.
Now Pay section: hourly rate $20.50, shift differentials: +$5/hour for weekend hours, +$2/hour for 11pm-7am hours.
Schedule section: Hours 15 hours/week, as scheduled; work some holidays and weekends; essential staff requirement.
Now About the role: General Summary paragraph.
Let's craft.
We must not repeat job title. No markdown.
We'll output something like:
About the role
...
Responsibilities
- ...
...
Requirements
- Background check required
- Must reside in New York State
- Location: Main Office/Hybrid/Remote at agency discretion
- Successful completion of standardized training program within scheduled timeframe, as determined by Inform USA and American Association of Suicidology accreditation standards
- Strong attendance and punctuality – able to consistently show up on time and work full scheduled shifts and able to provide advanced notice for time‑off requests
- Physical demands: sitting at a computer for long periods; entering data; listening and speaking clearly on the telephone (subject to reasonable accommodation for disabilities)
But we also have essential staff and holiday/weekend work; maybe those go under Schedule.
Qualifications:
Qualifications
- High school diploma required
- Associate’s degree in Human Services or related field strongly preferred
Skills:
Skills
- Strong empathy, active listening, communication, teamwork, and interpersonal skills
- Excellent verbal and written communication skills, with the ability to convey complex information clearly and compassionately
- Strong problem‑solving abilities and critical thinking skills to assess needs and provide appropriate referrals
- Ability to work under pressure and handle high call volumes while maintaining a calm demeanor
- Proficiency in using computer systems and databases for documentation and resource navigation
- Ability to function autonomously and exercise good judgment and decision‑making skills, particularly during crisis situations
- Ability to quickly adjust to rapidly changing situations and environments and demonstrate flexibility in handling various types of crises
- Ability to efficiently manage multiple tasks simultaneously, including answering calls, documenting information, and coordinating with partnering agencies
- Ability to work closely with team members and supervisors to ensure seamless operations
Pay:
Pay
- Base hourly rate: $20.50
- Shift differentials: +$5/hour for all weekend hours; +$2/hour for hours between 11 pm and 7 am
Schedule:
Schedule
- 15 hours per week, as scheduled
- Work may include some holidays and weekends (most staff work Saturday or Sunday, and some work both days)
- Position is designated essential staff; required to report for regular shift if the business office is closed due to an emergency
We need to ensure we didn't miss any substantive info: The "Perform additional responsibilities as they develop and are assigned" we omitted; maybe include under Responsibilities as a bullet.
Also "Attend agency and division staff meetings and approved professional development opportunities..." we included.
Also "Maintain up-to-date knowledge of available resources and services within the community" included.
Also "Complete assessments and determine eligibility for emergency shelter placements, in accordance with agency and Department of Social Services protocol" included.
Also "Provide crisis intervention support as needed, using established protocols to de-escalate and make appropriate connections to community safety net programs" included.
Also "Provide critical service status information as part of community disaster response" included.
Also "Document all interactions in an accurate and timely manner, ensuring all relevant information is recorded" included.
Also "Regularly achieve a satisfactory or above rating for calls monitored on assigned lines" included.
Also "Meet call center performance metrics, as defined by agency and accrediting bodies" included.
Also "Uphold confidentiality and adhere to ethical guidelines while handling sensitive information" included.
Also "Attend agency and division staff meetings and approved professional development opportunities to remain knowledgeable about best practices, policies, and protocols" included.
Also "Perform additional responsibilities as they develop and are assigned" we need to add.
Also "Background Check Required" we included.
Also "You must reside in New York State." included.
Also "Location: Main Office/Hybrid/Remote at agency discretion" included.
Also "Hours 15 hours/week, as scheduled" included.
Also "FLSA Classification Non-exempt hourly- $20.50 with shift differentials" we captured base rate and differentials.
Also "Shift Differentials Include +$5/hour for all weekend hours +$2/hour for other 11pm–7am hours" captured.
Also "Hourly rate- $ 20.50" duplicate.
Also "General Summary" we used.
Also "Education Requirements Perform additional responsibilities as they develop and are assigned High school diploma required; Associates in Human Services or related field, strongly preferred." We split: education under Qualifications, and the "Perform additional responsibilities..." under Responsibilities.
Also "Knowledge and Skills Needed to Perform Effectively in this Position" we captured.
Also "Additional Requirements Successful completion of standardized training program within scheduled timeframe, as determined by Inform USA and American Association of Suicidology accreditation standards Strong attendance and punctuality- able to consistently show up on time and work full scheduled shifts and ability to provide advanced notice for time off requests Work schedules are determined based upon call volume trends. This position requires working some holidays and working weekends (most staff work Saturday or Sunday, and some work both days of the weekend). This position is designated as essential staff. Essential employees perform work involving the safety of human life or the protection of property. Due to this designation, you will be required to report to work for your regular shift in the event the business office is closed due to an emergency. This is a condition of your
- for any list of duties/requirements/benefits. Use
for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all bullet points exactly as given? Probably we can keep the wording but as list items. Let's list duties: - Answer and place calls on assigned lines with compassion and in accordance with the organization’s training and scope - Assess callers' needs, navigate web-based databases, and provide appropriate information and referrals to basic needs, social services, and other community programs - Maintain up-to-date knowledge of available resources and services within the community - Complete assessments and determine eligibility for emergency shelter placements, in accordance with agency and Department of Social Services protocol - Provide crisis intervention support as needed, using established protocols to de-escalate and make appropriate connections to community safety net programs - Provide critical service status information as part of community disaster response - Document all interactions in an accurate and timely manner, ensuring all relevant information is recorded - Regularly achieve a satisfactory or above rating for calls monitored on assigned lines - Meet call center performance metrics, as defined by agency and accrediting bodies - Uphold confidentiality and adhere to ethical guidelines while handling sensitive information - Attend agency and division staff meetings and approved professional development opportunities to remain knowledgeable about best practices, policies, and protocols Also "Perform additional responsibilities as they develop and are assigned" appears under Education Requirements? Actually it's under Education Requirements line: "Perform additional responsibilities as they develop and are assigned". That seems like a duty. We'll include it as a duty. Now Requirements/Qualifications etc. We have: - Background Check Required - You must reside in New York State. - Location: Main Office/Hybrid/Remote at agency discretion (maybe part of requirements) - Successful completion of standardized training program within scheduled timeframe, as determined by Inform USA and American Association of Suicidology accreditation standards - Strong attendance and punctuality- able to consistently show up on time and work full scheduled shifts and ability to provide advanced notice for time off requests - Work schedules are determined based upon call volume trends. This position requires working some holidays and working weekends (most staff work Saturday or Sunday, and some work both days of the weekend). This position is designated as essential staff. Essential employees perform work involving the safety of human life or the protection of property. Due to this designation, you will be required to report to work for your regular shift in the event the business office is closed due to an emergency. This is a condition of your employment. - Physical Dimensions (Job-related physical abilities an individual needs to possess in order to perform the job in a satisfactory manner) - Sitting at a computer for long periods of time; entering data; listening & speaking clearly on the telephone. - All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. We need to decide where to put these. Perhaps "Requirements" section includes background check, residency, location, training completion, attendance, physical dimensions. "Qualifications" includes education. "Skills" includes knowledge and skills list. But we must not create sections with filler. All have content. Now Pay section: hourly rate $20.50, shift differentials: +$5/hour for weekend hours, +$2/hour for 11pm-7am hours. Schedule section: Hours 15 hours/week, as scheduled; work some holidays and weekends; essential staff requirement. Now About the role: General Summary paragraph. Let's craft. We must not repeat job title. No markdown. We'll output something like:
About the role
...
Responsibilities
- ... ...
Requirements
- Background check required
- Must reside in New York State
- Location: Main Office/Hybrid/Remote at agency discretion
- Successful completion of standardized training program within scheduled timeframe, as determined by Inform USA and American Association of Suicidology accreditation standards
- Strong attendance and punctuality – able to consistently show up on time and work full scheduled shifts and able to provide advanced notice for time‑off requests
- Physical demands: sitting at a computer for long periods; entering data; listening and speaking clearly on the telephone (subject to reasonable accommodation for disabilities)
Qualifications
- High school diploma required
- Associate’s degree in Human Services or related field strongly preferred
Skills
- Strong empathy, active listening, communication, teamwork, and interpersonal skills
- Excellent verbal and written communication skills, with the ability to convey complex information clearly and compassionately
- Strong problem‑solving abilities and critical thinking skills to assess needs and provide appropriate referrals
- Ability to work under pressure and handle high call volumes while maintaining a calm demeanor
- Proficiency in using computer systems and databases for documentation and resource navigation
- Ability to function autonomously and exercise good judgment and decision‑making skills, particularly during crisis situations
- Ability to quickly adjust to rapidly changing situations and environments and demonstrate flexibility in handling various types of crises
- Ability to efficiently manage multiple tasks simultaneously, including answering calls, documenting information, and coordinating with partnering agencies
- Ability to work closely with team members and supervisors to ensure seamless operations
Pay
- Base hourly rate: $20.50
- Shift differentials: +$5/hour for all weekend hours; +$2/hour for hours between 11 pm and 7 am
Schedule
- 15 hours per week, as scheduled
- Work may include some holidays and weekends (most staff work Saturday or Sunday, and some work both days)
- Position is designated essential staff; required to report for regular shift if the business office is closed due to an emergency