2101 Co Manager

About the role

The Co‑Manager manages the day‑to‑day operation of the store as a Manager On‑Duty in conjunction with the management team members to maximize sales and customer service and oversees the execution of the merchandising plan to maintain compliance and store standards.

Responsibilities

• Maximizes profits and customer service by leading the assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On‑Duty in conjunction with the management team.
• Maintains the physical security of the store as a key‑holding member of management.
• Ensures the highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising, cleanliness, and operational efficiency.
• Maintains used‑category cadencing and stock levels within the monthly budget.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly/monthly meetings.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Drops off bank deposits and picks up change orders as needed.
• Consults with the General Manager on associate performance.
• Performs other duties as assigned.

Schedule

• All managers follow a 3‑ or 4‑manager rotation schedule, depending on store staffing.
• Open availability required; ability to work opening shifts, closing shifts, or other shifts as needed (or have availability approved by District Manager).
• Full‑time position; may work up to 45 hours per week.

Core Competencies

• Interpersonal Skills
• Team Management and Development
• Action Orientation
• Strong verbal and written communication skills

Qualifications

• 21 years of age or older
• High school diploma or equivalent; some college preferred
• Previous experience in a supervisory role
• Successful completion of all required background screenings

Skills

• Computer and cash register proficiency (preferred)

Physical Requirements

• Must be able to stand and walk for extended periods.
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities.
• Must be able to lift or team‑lift objects up to 50 lb., with or without assistance.
• Must be able to communicate using speech, sight, and sound with or without an assistive device.
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities.

Pay

Competitive pay with opportunities to earn performance‑based incentives that recognize your contributions.

Benefits

• Medical, dental, and vision coverage, plus Healthcare and Dependent Care Spending Accounts.
• Life insurance and disability coverage.
• 401(k) plan with company matching contributions.
• Generous paid time off.
• Employee discounts on books, gifts, toys, collectibles, and more.
• Employee Assistance Program offering confidential counseling and resources.
• Benefit eligibility based on hours worked, employment status, position, and plan‑specific criteria.