2027 Early Talent Rotational Program: Digital & Client Experience
About the role
Rotational Program - Digital And Client Experience. D&CX exists to delight TIAA's clients by transforming the company's culture and practices around client centricity, creating confidence and simplicity in every experience we deliver. In support of TIAA's mission to ensure a more secure financial future for all, D&CX brings together three connected disciplines—Experience Design, Experience Product Management, and CX Strategy & Transformation—that shape how millions of clients experience TIAA. The D&CX Rotational Program is a two‑year program that pairs senior leadership interaction and cross‑business experience with real projects and real client challenges. You will work with financial services technology platforms and tools while learning the techniques, disciplines, and processes that build fluency in both client experience and the financial services industry. Each rotation is designed to deepen your business knowledge and build an overall understanding of the work and our company. You will also be paired with a mentor who provides coaching and feedback along the way to ensure you are successful in this role. Anticipated start date: July 2027.
Responsibilities
- Apply your academic knowledge, skills, and experience to help solve real business challenges.
- Work within one of the tracks below through a specifically designed series of rotational assignments, with the opportunity to complete at least one rotation outside your track for cross‑business learning.
- Experience Design track: Create inclusive process flows, wireframes, and prototypes; apply graphic design, storyboarding, and user testing skills alongside AI‑assisted design and research tools; refine TIAA's user experiences across responsive web and native mobile in support of our multi‑year experience strategy.
- Product Management track: Provide data‑driven analysis of customer behavior across key experiences, channels, and digital tools; support journey leads and product managers by monitoring journey health, tracking KPIs, running competitive analysis, and mapping customer experiences to identify friction; contribute AI‑enabled and automation ideas.
- CX Strategy and Transformation track: Uncover the reasons behind client behavior by combining research methods, competitive intelligence, and AI‑enabled analytics; turn those findings into experiments that drive measurable change; support the full lifecycle of experience improvements by closing feedback loops, resolving client friction, and helping apply AI across the client experience.
Requirements
- Bachelor's Degree Required
- No Experience Required
- Sedentary Work
- Career Level: 5IC
- Must have authorization to work in the U.S. and not require current or future work visa sponsorship
Qualifications
- Preferred: Participation in TIAA’s Summer Associate Internship Program
Skills
- Accountability
- Adaptability
- Business Acumen
- Collaboration
- Communication
- Consultative Communication
- Data Analysis
- Influence
- Market/Industry Dynamics
- Problem Solving
- Relationship Management
Benefits
Comprehensive Total Rewards package including a superior retirement program and highly competitive health, wellness and work‑life offerings designed to support associates’ physical, emotional and financial well‑being.
Pay
Base pay range: $63,000 / yr – $73,000 / yr. Actual base salary may vary based on relevant experience, time in role, internal peers’ salaries, prior performance, business sector, and geographic location. The competitive compensation package may also include participation in an incentive program linked to performance (e.g., annual discretionary incentive plans, non‑annual sales incentive plans, or other non‑annual incentive plans).