2027 Early Talent Rotational Program: Digital & Client Experience

About the role

Rotational Program - Digital And Client Experience Digital & Client Experience (D&CX) exists to delight TIAA's clients by transforming the company's culture and practices around client centricity, creating confidence and simplicity in every experience we deliver. In support of TIAA's mission to ensure a more secure financial future for all, D&CX brings together three connected disciplines that shape how millions of clients experience TIAA: Experience Design, Experience Product Management, and CX Strategy & Transformation. Together these teams design the digital products and journeys clients use every day, decide which client problems are most worth solving, and drive the research, experimentation, and client-obsessed culture that guide where the organization invests, increasingly powered by data and AI. The D&CX Rotational Program is a two-year program that pairs senior leadership interaction and cross-business experience with real projects and real client challenges. You will work with financial services technology platforms and tools while learning the techniques, disciplines, and processes that build fluency in both client experience and the financial services industry. Each rotation is designed to deepen your business knowledge and build an overall understanding of the work and our company. You will also be paired with a mentor who provides coaching and feedback along the way to ensure you are successful in this role.

Responsibilities

• Apply academic knowledge, skills, and experience to help solve real business challenges.
• Work within one of the tracks (Experience Design, Product Management, CX Strategy and Transformation) through a specifically designed series of rotational assignments, with the opportunity to complete at least one rotation outside your track for cross‑business learning.
• Experience Design track: create inclusive process flows, wireframes, and prototypes; apply graphic design, storyboarding, and user testing skills alongside AI‑assisted design and research tools; refine TIAA's user experiences across responsive web and native mobile.
• Product Management track: provide data‑driven analysis of customer behavior; support journey leads and product managers by monitoring journey health, tracking KPIs, running competitive analysis, mapping customer experiences to identify friction; contribute AI‑enabled and automation ideas.
• CX Strategy and Transformation track: uncover reasons behind client behavior using research methods, competitive intelligence, AI‑enabled analytics; turn findings into experiments that drive measurable change; support the full lifecycle of experience improvements by closing feedback loops, resolving client friction, and helping apply AI across the client experience.

Requirements

• Bachelor's Degree Required
• No Experience Required
• Must have authorization to work in the U.S., and not require current or future work visa sponsorship
• Physical Requirements: Sedentary Work
• Career Level: 5IC
• Anticipated start date: July 2027

Qualifications

• Preferred Qualifications: Participation in TIAA’s Summer Associate Internship Program

Skills

• Accountability
• Adaptability
• Business Acumen
• Collaboration
• Communication
• Consultative Communication
• Data Analysis
• Influence
• Market/Industry Dynamics
• Problem Solving
• Relationship Management

Benefits

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.

Pay

Base Pay Range: $63,000/yr - $73,000