2027 Early Talent Rotational Program: Digital & Client Experience

About the role

The Digital & Client Experience (D&CX) Rotational Program is a two‑year initiative that pairs senior leadership interaction and cross‑business experience with real projects and client challenges. You will work with financial services technology platforms and tools while learning the techniques, disciplines, and processes that build fluency in both client experience and the financial services industry. Each rotation is designed to deepen your business knowledge and build an overall understanding of TIAA’s work and culture, and you will be paired with a mentor who provides coaching and feedback to support your success.

Responsibilities

• Apply your academic knowledge, skills, and experience to help solve real business challenges.
• Work within one of the three tracks (Experience Design, Product Management, or CX Strategy & Transformation) through a specifically designed series of rotational assignments, with the opportunity to complete at least one rotation outside your track for cross‑business learning.
• Experience Design track: Help create inclusive process flows, wireframes, and prototypes using graphic design, storyboarding, and user testing skills alongside AI‑assisted design and research tools; work as part of a mission team to refine TIAA’s user experiences across responsive web and native mobile in support of the multi‑year experience strategy.
• Product Management track: Provide data‑driven analysis of customer behavior across key experiences, channels, and digital tools; support journey leads and product managers by monitoring journey health, tracking KPIs, running competitive analysis, and mapping customer experiences to identify friction, contributing AI‑enabled and automation ideas.
• CX Strategy & Transformation track: Uncover the reasons behind client behavior by combining research methods, competitive intelligence, and AI‑enabled analytics, then turn those findings into experiments that drive measurable change; support the full lifecycle of experience improvements by closing feedback loops, resolving client friction, and helping apply AI across the client experience.
• Receive mentorship and ongoing feedback to ensure success in the program.

Requirements

• Bachelor’s Degree Required
• No Experience Required
• Physical Requirements: Sedentary Work
• Career Level: 5IC
• Anticipated start date: July 2027
• Must have authorization to work in the U.S., and not require current or future work visa sponsorship to retain authorization to work in the U.S.

Qualifications

• Preferred Qualifications: Participation in TIAA’s Summer Associate Internship Program

Skills

• Accountability
• Adaptability
• Business Acumen
• Collaboration
• Communication
• Consultative Communication
• Data Analysis
• Influence
• Market/Industry Dynamics
• Problem Solving
• Relationship Management

Benefits

• Comprehensive Total Rewards package
• Superior retirement program
• Highly competitive health, wellness, and work‑life offerings
• Supports achievement and maintenance of best possible physical, emotional, and financial well‑being

Pay

• Base Pay Range: $63,000/yr – $73,000/yr
• Competitive compensation package may include participation in an incentive program linked to performance (e.g., annual discretionary incentive programs, non‑annual sales incentive plans, or other non‑annual incentive plans)