2026 US Open Cleaning Area Director

The Role

Greet and assist all staff and guests in a welcoming and friendly manner.
Supervise and coordinate all cleaning staff and services performed.
Dispatch staff to designated areas in a timely manner.
Uphold and enforce the grooming and appearance standards policy.
Maintain a daily log of all work performed by the cleaning staff, by location, throughout the assigned areas.
Document all problems, incidents, and complaints each day and work with HR manager on resolutions.
Maintain inventory of cleaning supplies and equipment.
Report all vendor issues such as low staffing levels, lack of supplies, and any other issues that may come up in real-time to the Facility Operations Department.
Provide daily cleaning assistance and perform various duties as assigned by the Facility Operations Department.
Proactively troubleshoot cleaning problems as they occur and respond in a timely manner.
Facilitate sweep of facility after each session and ensure that the facility is cleaned to USTA standards.
Report unattended bags and packages, medical situations, incidents, or emergencies immediately to the command center.
Provide assistance and direction when dealing with inclement weather situations.
Work with Sr. Manager, Facility Services on year end evaluations and hiring recommendations.

Qualifications

Bilingual in English and Spanish (required)
Prior cleaning and supervisory experience within maintenance or cleaning operations for venues or similar facilities
Comfortable working in different height levels
Previous guest or customer service related experience
Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
Available to work for the full duration of the US Open tournament - 7 days a week in August and September
Must be able to work 10+ hour shifts and be available days, nights and weekends
Willing to work outdoors in various weather conditions and able to stand for extended periods
Personable and proactive team player with excellent communication skills
Remain calm and focused in a fast-paced environment as well as during stressful situations